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Worldwide, many governments are mandating a 'cloud first' policy for information technology infrastructures. In 2013, the National Library of New Zealand's National Digital Heritage Archive (NDHA) outsourced storage of its digital collections. A case study of the decision to outsource and its consequences was conducted, involving interviews of the representatives of three key stakeholders: IT, the NDHA, and the vendor. Clear benefits were identified by interviewees, together with two main challenges. The challenges related to occupational culture tensions, and a shift in funding models. Interviewees also considered whether the cultural heritage sector had any unique requirements. A key learning was that information managers were at risk of being excluded from the detail of outsourcing, and so needed to be prepared to assert their need to know based on their stewardship mandate.
