Acceso usuarios
Bjarne Bergquist, Mats Westerberg
This paper aims to develop a conceptual framework for testing the motivation to engage in improvement work. The framework is based on Ajzen's theory of planned behavior (TPB), that we suggest can be used to facilitate the implementation of improvement programmes. By using the model and probing intentions, attitudes, norms and perceived ability related to improvement work, we believe hindrances for implementation of improvement programmes will be exposed. When operationalising the framework we developed a survey instrument based on TPB and then made an initial empirical test by distributing it to 124 employees (response rate 67%) of three manufacturing small- and medium-sized enterprises. Factor analysis and regression were used to analyse the survey and follow-up interviews with employees and managers were used to validate the results. This initial test of the instrument showed that it has sound measurement properties, indicated by clear factor structure and good internal consistency. Interview data also validated that the instrument was able to capture important aspects related to implementation of improvement work. Based on the result, we conclude that TPB may be useful for guiding management actions. However, since our study only draws on a limited empirical sample, future research is needed to test the contextual validity.
