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Cultural heritage institutions are increasingly providing online access to primary source materials for researchers. While the intent is to enable round-the-clock access from any location, few studies have examined the extent to which current web delivery is meeting the needs of users. Careful use of limited resources requires intelligent assessment of researcher needs in comparison to the actual online presentation, including access, retrieval and usage options. In the hopes of impacting future delivery methods and access development, this article describes the results of a qualitative study of 11 humanities faculty researchers at the University of Alabama, who describe and rate the importance of various issues encountered when using 29 participant-selected online databases.
