Acceso usuarios
Shing-Han Li, David C. Yen, Wen-Hui Lu, Tung-Yu Chena
With the advancement in information technology, enterprises have invested vast resources in implementing information systems that undoubtedly come with higher expectations and hopes of improving the operational efficiency of, and bringing competitive advantages to, enterprises. From the viewpoint of quality management, the quality of information systems, or software, used by enterprises also emerges as one important part of various enterprises' quality management considerations. As more and more enterprises have started to implement/adopt business software packages provided by specialised software developers, the focus of the software quality management issue in enterprises has virtually shifted from the topic of software development to software maintenance, with the aim of prolonging the lifespan and enhancing the functionalities of enterprise information systems. Through a questionnaire survey for enterprises and the use of statistical analysis, the findings obtained from this study can be employed to enhance the understanding of the characteristics of enterprise information systems in each phase of software maintenance, and thereby to provide useful suggestions for administrators seeking to improve their software maintenance and also software quality and productivity.
