B
uscar
R
evistas
T
esis
Acceso usuarios
Acceso de usuarios registrados
Identificarse
¿Olvidó su contraseña?
¿Es nuevo?
Regístrese
Ventajas de registrarse
Ayuda
Ir al conteni
d
o
La construcción de lealtad en comunidades virtuales de marca
Autores:
Luis V. Casaló Ariño
, Carlos Flavián Blanco
, Miguel Guinalíu Blasco
Localización:
Revista europea de dirección y economía de la empresa
,
ISSN
1019-6838,
Vol. 22, Nº 1, 2013
,
págs.
53-60
Idioma:
español
DOI
:
10.1016/j.redee.2011.10.001
Enlaces
Texto completo
Dialnet Métricas
:
4
Citas
Referencias bibliográficas
Algesheimer, R., Dholakia, U. M., y Herrmann, A. (2005). The social influence of brand communities: Evidence from European car clubs. Journal...
Allen, M. J., y Yen, W. M. (1979). Introduction to measurement theory. Monterey (CA): Brooks/Cole.
Anastasi, A. (1988). Psychological testing. New York: Macmillan.
Andersen, P. H. (2005). Relationship marketing and brand involvement of professionals through web-enhanced brand communities: The case of...
Anderson, J., y Gerbing, D. (1988). Structural modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103...
Bagozzi, R. P., y Dholakia, U. M. (2006). Open source software user communities: A study of participation in Linux user groups. Management...
Bloemer, J., y De Ruyter, K. (1998). On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing,...
Casaló, L. V., Flavián, C, y Guinalíu, M. (2009). Determinants of success in open source software networks. Industrial Management and Data...
De Ruyter, K., Moorman, L, y Lemmink, J. (2001). Antecedents of commitment and trust in customer-supplier relationships in high technology...
Dick, A. S., y Basu, K. (1994). Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science,...
Evanschitzky, H. I. R., Gopalkrishnan, H. P., Joerg, N., y Heribert, M. (2006). The relative strength of affective commitment in securing...
Flavián, C, y Guinalíu, M. (2005). La comunidad virtual en la nueva gestión empre-sarial. Investigación; Marketing, 86, 39-47.
Fornell, C, y Larcker, D. (1981). Structural equation models with unobserved variables and measurement error. Journal of Marketing Research,...
Forum One Communications. (Julio 2007). Marketing & Online Communities: Current Practice Research.
García, N., Sanzo, M. J., y Trespalacios, J. A. (2008). Can a good organizational climate compensate for a lack of top management commitment...
Geyskens, I., Steenkamp, J., y Scheer, L. K. (1996). The effects of trust and interdependence on relationship commitment. A trans-Atlantic...
Goldsmith, R. E., y Emmert, J. (1991). Measuring product category involvement: a multitrait-multimethod study. Journal of Business Research,...
Gundlach, G.T., Archol, R. S., y Mentzer, J. T. (1995). The structure of commitment in exchange. Journal of Marketing, 59, 78-92.
Hallowell, R. (1996). The relationships of customer satisfaction, customer loyalty and profitability: an empirical study. International Journal...
Hardesty, D. M., y Bearden, W. O. (2004). The use of expert judges in scale development: Implications for improving face validity of measures...
Jöreskog, K. (1971). Statistical analysis of sets of congeneric tests. Psychometrika, 36, 109-133.
Jöreskog, K., y Sörbom, D. (1993). LISREL 8 structural equation modeling with the SIMPLIS command language. Chicago, Illinois: Scientific...
Koh, J., y Kim, D. (2004). Knowledge sharing in virtual communities: An e-business perspective. Expert Systems with Applications, 26, 155-166.
Kozinets, R.V.(2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research,...
Kumar, N., Scheer, L., y Steenkamp, J. B. E. M. (1995). The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research,...
Kumar, V., y Shah, D. (2004). Building and sustaining profitable customer loyalty for the 21st century. Journal of Retailing, 80 (4), 317-330....
Lichtenstein, D. R., Netemeyer, R. G., y Burton, S. (1990). Distinguishing coupon proneness from value consciousness: an acquisition - transaction...
Lynch, J., y Ariely, D. (2000). Wine online: Search costs affect competition on price quality and distribution. Marketing Science, 19 (1),...
McAlexander, J. H., Schouten, J. W., y Koening, H. F. (2002). Building brand community. Journal of Marketing, 66 (1), 38-54.
Mollen, A., y Wilson, H. (2010). Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial...
Moorman, C, Zaltman, G., y Desphande, R. (1992). Relationships between providers and users of market research: The dynamics of trust within...
Morgan, R., y Hunt, S. (1994). The commitment - Trust theory of relationship mar-keting. Journal of Marketing, 58 (3), 20-38.
Muniz, A. M., y O'Guinn, T. C. (2001). Brand communities. Journal of Consumer Research, 27, 412-432.
Nevo, B. (1985). Face validity revisited. Journal of Educational Measurement, 22, 287-293.
Nilsson, O., y Olsen, J. (1995). Measuring consumer retail store loyalty. European Advances in Consumer Research, 2, 289-297.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
Nurosis, M.J. (1993). SPSS. Statistical data analysis. Spss Inc.
Ping, R. (2004). On assuring valid measures fortheoretical models using survey data. Journal of Business Research, 57 (2), 125-141.
Real, J. C, Leal, A., y Roldán, J. L. (2006). Information technology as a determinant of organizational learning and technological distinctive...
Roberts, K., Varki, S., y Brodie, R. (2003). Measuring the quality of relationships in consumer services: An empirical study. European Journal...
Smith, K. W. (1974). On estimating the reliability of composite indexes through factor analysis. Sociological Methods & Research, 2, 485-510.
Steenkamp, J. B. E. M., y Geyskens, I. (2006). How country characteristics affect the perceived value of a website. Journal of Marketing,...
Wasko, M., y Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice....
Wiertz, C, y De Ruyter, K. (2007). Beyond the call of duty: Why customers participate in firm-hosted online communities. Organization Studies,...
Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12 (4), 341-352.
Opciones
Mi Ágora
S
elección
Opciones de artículo
Seleccionado
Opciones de compartir
Opciones de entorno
Sugerencia / Errata
©
2024
INAP
- Todos los derechos reservados
Ayuda
Accesibilidad
Aviso Legal
¿En qué podemos ayudarle?
×
Buscar en la ayuda
Buscar