The influence of organisational culture on the Total Quality Management programme performance

• Autores: José L. Roldán, Antonio Luis Leal Rodríguez, Antonio Genaro Leal Millán
• Localización: Investigaciones europeas de dirección y economía de la empresa, ISSN 1135-2523, Vol. 18, Nº 3, 2012, págs. 183-189
• Idioma: varios idiomas
• DOI: 10.1016/j.iedee.2012.05.005
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• Dialnet Métricas: 5 Citas
• Resumen

  • Este artículo examina las relaciones entre los diferentes tipos de cultura y la efectividad en la implantación de la Gestión de la Calidad Total (GCT). Utilizando el modelo de Cameron, hemos testado la relación entre una taxonomía de culturas de calidad y el rendimiento de un programa de GCT en una muestra de 113 empresas españolas que tienen implantados sistemas GCT. Se propone un modelo de ecuaciones estructurales para evaluar las relaciones entre ambos tipos de constructos utilizando para ello la técnica Partial Least Squares (PLS). Los resultados en la muestra utilizada confirman las relaciones entre los tipos de culturas de calidad y el rendimiento de los programas GCT, así como la existencia de diferentes niveles de influencia de estas culturas de calidad.

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