Una aproximación a la relación entre información sobre la responsabilidad social orientada al cliente y la reputación corporativa de las entidades financieras españolas

• Autores: Araceli de los Ríos Berjillos , Mercedes Ruiz Lozano, Pilar Tirado Valencia, Mariano Carbonero Ruz
• Localización: Cuadernos de economía y dirección de la empresa, ISSN 1138-5758, Vol. 15, Nº 3, 2012, págs. 130-140
• Idioma: español
• DOI: 10.1016/j.cede.2012.01.004
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 6 Citas
• Referencias bibliográficas
  • AECA, 2004. Marco Conceptual de la Responsabilidad Social Corporativa. AECA, Madrid.
  • Arbelo, A., Pérez, P., 2001. La reputación empresarial como recurso estratégico: un enfoque de recursos y capacidades. En: XI Congreso Nacional...
  • Archel Domench, P., 2003. La divulgación de la información social y medioambiental de la gran empresa espa{ogonek}nola en el período 1994-1998:...
  • Ballou, B., Heitger, D.L., Landes, C.E., 2006 December. The future of corporate sustainability reporting. Journal of Accountancy, 65-74.
  • Barney, J.B., 1991. Firm resources and sustained competitive advantage. Journal of Management 17, 99-110.
  • Bebbington, J., Larrinaga, C., Moneva, J.M., 2008. Corporate social reporting and reputation risk management. Accounting, Auditing & Accountability...
  • Becker-Olsen, K.L., Cudmore, B.A., Holl, R.O., 2006. The impact of perceived corporate social responsibility on consumer behavior. Journal...
  • Berbel, G., Reyes, J.D., Gómez, M., 2007. La responsabilidad social en las organizaciones (RSO): análisis y comparación entre guías y normas...
  • Berg, B.L., 1998. Qualitative Research Methods for the Social Sciences, 3rd ed. Allyn & Bacon, Boston, MA.
  • Bhattacharya, C.B., Sen, S., 2003. Consumer-company identification: a framework for understanding consumers' relationships with companies....
  • Bhattacharya, C.B., Sen, S., 2004. Doing better at doing good: when, why and how consumers respond to corporate social initiatives. California...
  • Bigné, E., 1999. El análisis de contenido. En: Sarabia, F.J. (Ed.), Metodología para la Investigación en Marketing y Dirección de Empresas....
  • Bigné, E., Chumpitaz, R., Andreu, L., Swaen, V., 2005. Percepción de la responsabilidad social corporativa: un análisis cross-cultural. Universia...
  • Bigné Alca{ogonek} niz, E., Currás Pérez, R., 2008. ¿ Influye la imagen de la responsabilidad social en la intención de compra? El papel de...
  • Boulstridge, E., Carrigan, M., 2000. Does consumer really care about corporate responsibility? Highlighting the attitude-behavior gap. Journal...
  • Britt, S.H., 1971. The right marketing mix for the corporate imagery mix role of various publics and marketing basics. Business Horizons 41...
  • Brown, D.J., Dacin, P.A., 1997. The company and the product: corporate associations and consumer product responses. Journal of Marketing 61...
  • Carrigan, M., Attalla, A., 2001. The myth of the ethical consumer - Do ethics matter in purchase behavior? Journal of Consumer Marketing 18...
  • Carroll, A.B., Shabana, K.M., 2010. The business case for corporate social responsibility: a review of concepts. Research and practice. International...
  • Chaston, I., Mangles, T., 1997. Core capabilities as predictors of growth potential in small manufacturing firms. Journal of Small Business...
  • Dowling, G.R., 1988. Measuring corporate images: A review of alternative approaches. Journal of Business Research 17 (1), 27-34.
  • Fernández, D., Merino, A., 2005. ¿Existe disponibilidad a pagar por responsabilidad social corporativa? Percepción de los consumidores. Universia...
  • Fombrun, C., 1996. Reputation: Realizing Value from the Corporate Image. Harvard Business School Press, Boston, MA.
  • Forehand, M.R., Grier, S., 2003. When honesty is the best policy? The effect of stated company intent on consumer skepticism. Journal of Consumer...
  • García Rodríguez, F.J., 2002. La reputación como recurso estratégico: un enfoque de recursos y capacidades [tesis doctoral]. Universidad de...
  • Garrigues, A., Trulleque, F., 2008. Responsabilidad social corporativa: ¿papel mojado o necesidad estratégica? Harvard Deusto Business Review...
  • Grant, R.M., 1991. The resource-based theory of competitive advantage: implications for strategic formulation. California Management Review...
  • GRI. Guía para la elaboración de memorias de sostenibilidad, GR3. 2006. [consultado en 2007]. Disponible en: http://www.globalreporting.org/NR/rdonlyres/54851C1D-A980-4910-82F1-0BDE...
  • GRI. Indicator Protocols Set. Product and Service Impact, Financial Services Sector Supplement. 2008. [consultado Oct 2009]. Disponible en:...
  • GRI. Indicator Protocols Set. Product Responsibilty, Financial Services Sector Supplement. 2008. [consultado Oct 2009]. Disponible en: http://www.globalreporting.org/ReportingFramework/ReportingFrameworkDown...
  • GRI. Sustainability Reporting Guidelines & Financial Services Sector Supplement. 2008. [consultado Oct 2009]. Disponible en: http://www.globalreporting.org/ReportingFramework/ReportingFrameworkDown...
  • Gürhan-Canli, Z., Batra, R., 2004. When corporate image affects product evaluations: the moderating role of perceived risk. Journal of Marketing...
  • Hackston, D., Milne, M., 1996. Some determinants of social and environmental disclosuresin New Zealabnd companies. Accounting Auditing and...
  • Hall, R., 1992. The strategic analysis of intangibles resources. Strategic Management Journal 13, 135-144.
  • Hall, R., 1993. A framework linking intangibles resources and capabilities to sustainable competitive advantage. Strategic Management Journal...
  • Holsti, O.R., 1969. Content Analysis for the Social Sciences and Humanities. Addison-Wesley, Reading, MA.
  • Kassarjian, H.H., 1977. Content analysis in consumer research. Journal of Consumer Research 4, 8-18.
  • Kristof, A., 1996. Person-organization fit: an integrative review of its conceptualizations, measurement and implications. Personnel Psychology...
  • Lichtenstein, D., Drumwright, M., Braig, B., 2004. The effect of corporate social responsibility on customer donations to corporate-supported...
  • Little, A.D., 2006. The Innovation Highground - Winning tomorrow's customers using sustainability-driven innovation. Strategic Direction...
  • Little, P., Little, B.L., 2000. Do perceptions of corporate social responsibility contribute to explaining differences in corporate price-earnings...
  • Luo, X., Bhattacharya, C.B., 2006. Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing 70, 1-18.
  • Madhok, A., 1997. Cost, value and foreign market entry mode: the transaction and the firm. Strategic Management Journal 18, 39-61.
  • Maignan, I., 2001. Consumers' perceptions of corporate social responsibilities: a cross-cultural comparison. Journal of Business Ethics...
  • Maignan, I., Ferrell, O.C., 2004. Corporate social responsibility and marketing: an integrative framework. Journal of the Academic of Marketing...
  • Marín, L., Ruiz, S., 2008. La evaluación de la empresa por el consumidor según sus acciones de RSC. Cuadernos de Economía y Dirección de la...
  • McGregor, J., 2006. The world's most innovative companies. Business Week 24, 63-76.
  • McGehee, N.G., Wattanakamolchai, S., Perdue, R.R., Calvert, E.O., 2009. Corporate social responsibility within the U.S. lodging industry:...
  • McMurtrie, T., 2005. Factors influencing the publication of social performance information: an Australian case study. Corporate Social Responsibility...
  • Mendibil, K., Hernández, J., Espinach, X., Garriga, E., Macgregor, S., 2007. How can CSR practices lead to successful innovation in SMEs....
  • Mohr, L., Webb, D., 2005. The effects of corporate social responsibility and price on consumer responses. The Journal of Consumer Affairs...
  • Moneva, J.M., 2006. Mecanismos de verificación de la información sobre responsabilidad social corporativa. Papeles de Economía Espa{ogonek}nola...
  • Neu, D., Warsame, H., Pedwell, K., 1998. Managing public impressions: Environmental disclosures in annual reports. Accounting, Organizations...
  • Neuendorf, K.A., 2002. The Content Analysis Guidebook. Sage Publications. Nieto, M., Fernández, R., 2004. Responsabilidad social corporativa:...
  • Pil, F., Holweg, M., 2003. The advantages of thinking small. Mit Sloan Management Review Winter, 33-39.
  • Prado Lorenzo, J.M., García Sánchez, I., Gallego-Álvarez, I., 2009. Características del consejo de administración e información en materia...
  • Roberts, P.W., Dowling, G.R., 2002. Corporate reputation and sustained financial performance. Strategic Management Journal 23, 1077-1093.
  • Rodríguez Sánchez, M., 2005. La responsabilidad social empresarial y los consumidores. CIRIEC-Espa{ogonek}na. Revista de Economía Pública,...
  • Ruiz, M., de los Ríos, A., Tirado, P., 2009. La responsabilidad social y la crisis económica. ¿Responden las entidades financieras espa{ogonek}nolas...
  • Sabate, J.M, Puente, E., 2003. Empirical analysis of the relationship between corporate reputation and financial performance: A survey of...
  • Sen, S., Bhattacharya, C., 2001. Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal...
  • Simpson, W.G., Kohers, T., 2002. The link between corporate social and financial performance: evidence from the banking industry. Journal...
  • Spyropoulou, S., Skarmeas, D., Katsikeas, C.S., 2010. The role of corporate image in business-to-business export ventures: A resource-based...
  • Srivastava, R.K., McInish, T., Wood, R., Capraro, A.J., 1997. The value of corporate reputation: evidence from the equity markets. Corporate...
  • Surroca, J., Tribó, J.A., Waddock, S., 2009. Corporate responsibility and financial performance: the role of intangible resources. Strategic...
  • Unerman, J., 2008. Strategic reputation risk management and corporate social responsibility reporting. Accounting, Auditing and Accountability...
  • Vergin, R.C., Qoronfleh, M.W., 1998. Corporate reputation and the stock market. Business Horizons 4 (1), 19-26.
  • Villafa {ogonek}ne, J., 2003. La buena reputación. Pirámide, Madrid.
  • Wimmer, R.D., Dominick, J.R., 1997. Mass Media Research: An Introduction, 5th ed. Belmont, Wadsworth.
  • Yoon, Y., Gürhan-Canli, Z., Schwarz, N., 2006. The effect of corporate social responsibility (CSR) activities on companies with bad reputations....