Sistemas de gestión de la calidad y desempeño: importancia de las prácticas de gestión del conocimiento y de I+D

• Autores: César Camisón Zornoza, Montserrat Boronat Navarro, Ana Villar López
• Localización: Revista europea de dirección y economía de la empresa, ISSN 1019-6838, Vol. 18, Nº 1, 2009, págs. 123-134
• Idioma: español
• Enlaces
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• Dialnet Métricas: 11 Citas
• Resumen

  • En este trabajo se estudia la influencia de la implantación de sistemas de gestión de la calidad en la adopción de prácticas de gestión del conocimiento y de la gestión de la I+D y, a su vez, los efectos individuales y conjuntos de los distintos tipos de prácticas de gestión sobre el desempeño. A través de un modelo de ecuaciones estructurales y utilizando la metodología Partial Least Squares (PLS), se demuestra que los sistemas de gestión de la calidad integrados con la gestión del conocimiento y de gestión de I+D son elementos fundamentales que aseguran una mejora de los resultados empresariales.

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