Resumen de Learning and kowledge sharing within online communities of professionals: An approach to the evaluation of virtual community environments

Guglielmo Trentin

• This article discusses a possible approach to the evaluation of virtual community environments (VCE), intended as the integration of members, processes, and technologies characterizing a given community of professionals. In particular, as to the return on investment for VCE, the article supports the idea that tangible returns for the organization should not be considered as much as intangible ones, such as creativity, peer-to­ peer learning, the ability to share knowledge, and the improvement in both organizational communication and problem-solving processes.