Comportamiento de quejas públicas frente a privadas y diserción del cliente en Malasia: valoración de la función de los factores moderadores

• Autores: Naresh K. Malhotra, Nelson Oly Ndubisi, James Agarwal
• Localización: Esic market, ISSN 0212-1867, Nº 131, 2008, págs. 27-96
• Idioma: español
• Títulos paralelos:
  • Public versus private behavior and costumer defection in Malaysia: appraising the role of moderating factors
• Enlaces
  • Texto completo  1    2  
• Dialnet Métricas: 2 Citas
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