The interactive effects of extrinsic and intrinsic motivations on service recovery performance in the hospitality industry: the mediating role of self-efficacy
Yanni Zhu, Yixuan Wang, Baoyi Song, Qiaoyan Feng, Huiying Lin, Juan Tang
págs. 7-22
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry
Sheena Carlisle, Stanislav Ivanov, María Pilar Espeso Molinero
págs. 23-40
Ana Paula Rodrigues, Marta Barreira, Carlos Rui Madeira, Isabel Vieira
págs. 41-57
The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
Kamal Adewole Odunjo Saka, Banji Rildwan Olaleye, Eric Sarpong, Abdurrashid Ibrahim, Jonathan Olusegun Adedokun
págs. 59-71
Self-disclosure and trust in the shared economy: a cross-cultural comparison
Peter Broeder
págs. 73-82