Implementing and certifying ISO 14001 in Portugal: motives, difficulties and benefits after ISO 9001 certification
Gilberto Santos, Manuel Rebelo, Nuno Lopes, M. Rui Alves, Rui Silva
págs. 1211-1223
Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation
Raquel Gómez López, Ana María Serrano Bedia, María Concepción López Fernández
págs. 1224-1245
Does intensive social network management lead to positive effects in quality practices?
Llorenç Bagur Femenías, Jordi Perramon Costa, José Daniel Barquero Cabrero
págs. 1246-1260
Yongyoon Suh, Jeonghwan Jeon
págs. 1261-1276
A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study
Hsi-Tien Chen, Kuen-Suan Chen
págs. 1277-1297
Offshore R&D and Taiwan-based firm's productivity - does subsidiary mandate matter?
Wen-Bin Chuang, To-Han Chang, Hui-Lin Lin
págs. 1298-1314
How innovativeness and institution affect ISO 9000 adoption and its effectiveness: evidence from small and medium enterprises in China
Yunzhou Du, Juelin Yin, Yuli Zhang
págs. 1315-1331
Bypassing the dinosaurs? - How middle managers become the missing link in lean implementation
Marte D.-Q. Holmemo, Jonas A. Ingvaldsen
págs. 1332-1345
Enablers of Six Sigma: contextual framework and its empirical validation
Rameshwar Dubey, Angappa Gunasekaran, Stephen J. Childe, Samuel Fosso Wamba , Thanos Papadopoulos
págs. 1346-1372
A performance measurement framework for service-oriented marketing
Georg Hauer, Julia Kroll, David C. Yen, Patrick S. Chen, Shu-Chiung Lin
págs. 1373-1395
TQM in public administration organisations: an application of data envelopment analysis in the police service
Nina Tomazevic, Janko Seljak, Aleksander Aristovnik
págs. 1396-1412