págs. 703-717
Innovation patterns of manufacturing and service firms in Korea
Yong Won Seo, Youn Sung Kim, Daesoo Kim, Yung Mok Yu, Sung-Hee Lee
págs. 718-734
Korean Standard Quality Excellence Index for strategic quality planning and improvement
Nina Shin, Sangwook Park, Soongeun Lee
págs. 735-750
Lessons from the history of Samsung’s SCM innovations: : focus on the TQM perspective
Uk Jung, Byung Do Chung
págs. 751-760
Surviving in the Red Ocean: : measuring factors for business excellence among coffee franchises in Korea
Changhee Kim, Sangheon Lee, Soo Wook Kim
págs. 761-774
Technostress from mobile communication and its impact on quality of life and productivity
Sae Bom Lee, Sang Chul Lee, Yung-Ho Suh
págs. 775-790
A quality requirement analysis method using content analysis of SNS
Tae Woo Kim, Dong-hyun Baek
págs. 791-803
Gyuhyo Choi, Tuan-Ho Le, Sangmun Shin
págs. 804-817
Chul-Ho Cho, Jae Hoon Hyun
págs. 818-835
A greenhouse approach for value cultivation
Jens J. Dahlgaard, Adrian Pugna, Sabina Potra, Romeo Negrea, Marian Mocan
págs. 836-852
Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital
Hendry Raharjo, Roberta Guglielmetti Mugion, Laura Di Pietro, Martina Toni
págs. 853-874
Operational process improvement in medical TQM: : a case study of human error in using devices
Haizhe Jin, Masahiko Munechika, Masataka Sano, Chisato Kajihara, Masaaki Kaneko, Fu Guo
págs. 875-884
Challenges and design of a data-oriented complaint and failure management
Robin Tuertmann, Maximilian Ruessmann, Malte Schroeder, Alexander Linder, Robert Schmidt
págs. 885-896
Yingxue Ren, Zhen He, Pieternel A. Luning
págs. 897-911
Kum Fai Yuen, Vinh V. Thai, Yiik Diew Wong
págs. 912-926
Anne Martensen, Jan Mouritsen
págs. 927-943
págs. 944-962
Falk Behmer, Roland Jochem, Henry Hanke
págs. 963-978