Development and validation of a measurement instrument for assessing quality management practices in hospitals: : an exploratory study
Jingjing Xiong, Zhen He, Bin Ke, Min Zhang
págs. 465-478
págs. 479-506
Impact of quality management practices on quality performance and financial performance: : evidence from Indian manufacturing companies
S. Parvadavardini, N. Vivek, S.R. Devadasan
págs. 507-530
Monitoring and reducing patient dissatisfaction: : a case study of an Iranian public hospital
Omid Rasouli, Mohammad Hossein Zarei
págs. 531-559
Developing a short-form measure of personal excellence for use among university students in Taiwan
Hui-Wen Vivian Tang, Kuopao Chang, Tzu-chin Rojoice Chou
págs. 560-580
Study on customer relationship management activities in Taiwan tourism factories
Yi-Chan Chung, Szu Ju Chen
págs. 581-594
Dependency relationships between critical factors of quality and employee satisfaction
José Álvarez García , María de la Cruz del Río Rama
, Margarida Saraiva, António Ramos-Pires
págs. 595-612
The knowledge transfer process in Six Sigma subsidiary firms
Leopoldo Gutiérrez Gutiérrez , Vanesa Barrales Molina, Javier Tamayo Torres
págs. 613-627
High-performance work practices and organisational performance in small firms: the role of guanxi
Yu-Fang Yen, Hsing-Kuo Wang, William Kao
págs. 628-646
Combining BPN and TM to build a prediction model of process parameters: a case study
Hsin-Pin Fu, Cheng-Yuan Chen, Hsiao-Ping Yeh, Wen-Chin Yeh, Jia-Shiang Lu
págs. 666-680
Teaching principles and fundamentals of business excellence to undergraduate students through a game
Kaizô Iwakami Beltrão, Luiz Cesar Barçante
págs. 681-698