Philip C.F. Tsai, C. Rosa Yeh, Shu Ling Wu
págs. 179-191
Chun-Mei Chen, Bao-Yi Ann
págs. 227-249
págs. 250-264
PAKSERV – measuring higher education service quality in a collectivist cultural context
Muhammad Kashif, T. Ramayah, Syamsulang Sarifuddin
págs. 265-278
A. Pal Pandi, P.V. Rajendra Sethupathi, D. Jeyathilagar
págs. 292-308
Werner Timans, Kees Ahaus, Rini van Solingen, Maneesh Kumar, Jiju Antony
págs. 309-324
A study on the effect of learning organisation readiness on employees' quality commitment: : the moderating effect of leader–member exchange
Youngkeun Choi, Jeong Yeon Kim, Taejong Yoo
págs. 325-338
Chih-Yang Chao, Pei-Yu Ku, Yi-Ting Wang, Yen-Hui Lin
págs. 339-352
Testing the dimensionality of the quality management construct
Ibrahim A. Elshaer, Marcjanna M. Augustyn
págs. 353-367
In Jae Cho, You Jin Kim, Choonjong Kwak
págs. 368-381
The role of human resource management practices in bank performance
Abdul Kadar Muhammad Masum, Md. Abul Kalam Azad, Loo -ee Beh
págs. 382-397
págs. 398-412
A case study on FMEA-based quality improvement of packaging designs in the TFT-LCD industry
Shuo-Fang Liu, Jui-Hung Cheng, Yann-Long Lee, Feng-Ru Gau
págs. 413-431
Yohan Seo, Chan Lee, Hanna Moon
págs. 432-446
The EPSI model as the main factor for identifying customer satisfaction: empirical research
María Leonor González Menorca, Rubén Fernández Ortiz, Guadalupe Fuentes Lombardo, Mónica Clavel San Emeterio
págs. 447-463