Global corporation rollout of ruggedised handheld devices: : a Lean Six Sigma case study
Reuben F. Burch V, Lesley Strawderman, Stanley Bullington
págs. 1-16
Jui Ho Chen, Shwu Ing Wu
págs. 17-33
The challenge of integrating innovation and quality management practice
K. Palm, J. Lilja, H. Wiklund
págs. 34-47
Quality management and administrative innovation as firms' capacity to adapt to their environment
Antonia Ruiz Moreno, María del Carmen Haro Domínguez, Ignacio Tamayo Torres, María Teresa Ortega Egea
págs. 48-63
Lean production in healthcare: : a simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital
Nuri Özgür Doğan, Osman Unutulmaz
págs. 64-80
Implementing the balanced scorecard: its effect on the job environment
Miguel Ángel Calderón Molina, Beatriz Palacios Florencio, José Manuel Hurtado González, José Luis Galán González
págs. 81-96
María José Fernández-Díaz, Jesús Miguel Rodríguez-Mantilla, Mónica Fontana Abad
págs. 97-110
How can social networking sites help build customer loyalty? An empirical investigation
Chun-Ming Chang, Meng Hsiang Hsu, Yi Jung Lee
págs. 111-123
Lean Six Sigma and Innovation – an exploratory study among UK organisations
Jiju Antony, Djoko Setijono, Jens J. Dahlgaard
págs. 124-140
The effect of green marketing strategy on business performance: : a study of organic farms in Taiwan
Shwu-Ing Wu, Syuan-Ru Lin
págs. 141-156
Ricardo Mateo Dueñas, José Roberto Hernández Flores, Liliana Neriz Jara
págs. 157-168
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education: . An empirical study of faculty and administration staff
Panagiotis Trivellas, Ilias Santouridis
págs. 169-183
Application of just in time as a total quality management tool: : the case of an aluminium foundry manufacturing
Ignatio Madanhire, Charles Mbohwa
págs. 184-197
Customer focus competencies and the dynamics of project teams
Velimir Bole, Laura Fink, Janez Prasnikar
págs. 198-214
Quality management in heavy duty manufacturing industry: : TQM vs. Six Sigma
Ehsan Sabet, Elizabeth Adams, Baback Yazdani
págs. 215-225