Nuzul Azam Haron, Hamzah Abdul-Rahmana, Chen Wang, Lincoln C. Wood
págs. 703-718
Design and blueprinting for total quality management implementation in service organisations
Armando Calabrese, Michele Corbò
págs. 719-732
Ali Uyar, Arzu Neyis
págs. 733-745
Development of an R&D process model for enhancing the quality of R&D: : comparison with CMMI, ISO and EIRMA
Byungun Yoon, Keeeun Lee, Sungjoo Lee, Jaewook Yoon
págs. 746-761
The impact of the conceptual total quality management model on role stressors
Zahra Fallah Ebrahimi, Chong Chin Wei, Reza Hosseini Rad
págs. 762-777
A comparison of green business relationship models between industry types
Jui-Ho Chen, Shwu-Ing Wu
págs. 778-792
Tourism service quality improvement – ‘the early bird catches the worm’
Shu-Ping Lin, Chen-lung Yang, Thao-Minh Ho
págs. 793-810
Samra Chaudary, Sohail Zafar, Mehrukh Salman
págs. 811-824
A typology of customer variability and employee variability in service industries
Ching-Chow Yang, Lai-Yu Cheng, Chiuhsiang Joe Lin
págs. 825-839
Impact of quality and environmental investment on business competitiveness and profitability in small service business: : the case of travel agencies
Llorenç Bagur Femenías, Jordi Perramon Costa, Oriol Amat Salas
págs. 840-853
Ah Bee Goh
págs. 854-874
págs. 875-887
Slavko Ažman, Boštjan Gomišček
págs. 888-904
Toyota production system for healthcare organisations: : prospects and implementation challenges
Kevin F. Collins, Senthil K. Muthuswamy, Amelia Carr
págs. 905-918
págs. 919-932