págs. 1-13
Public relations confidentiality:: An analysis of pr practitioner–client privilege in high profile litigation
Cayce Myers
págs. 14-21
págs. 22-29
Do the ends justify the means? Dialogue, development communication, and deontological ethics
Michael Paquette, Erich J. Sommerfeldt, Michael L. Kent
págs. 30-39
Auto recall crisis, framing, and ethical response: : Toyota's missteps
Shannon A. Bowen, Yue Zheng
págs. 40-49
At the crossroads of inclusion and distance: : Organizational crisis communication during celebrity-endorsement crises in China
Jing Jiang, Yi-Hui Huang, Fang Wu, Hiu-Ying Choy, Di Lin
págs. 50-63
The role of a favorable pre-crisis reputation in protecting organizations during crises
An-Sofie Claeys, Verolien Cauberghe
págs. 64-71
págs. 72-79
Competing frames and tone in corporate communication versus media coverage during a crisis
Jos Nijkrake, Jordy F. Gosselt, Jan Gutteling
págs. 80-88
Using Twitter as a means of coping with emotions and uncontrollable crises
John Brummette, Hilary Fussell Sisco
págs. 89-96
págs. 97-102
Online activists vs. Kraft foods: : A case of social media hijacking
Shari R. Veil, Jenna Reno, Rebecca Freihaut, Jordan Oldham
págs. 103-108
Who is responsible for what? Examining strategic roles in social media management
Marlene S. Neill, Mia Moody
págs. 109-118
The online presence of Turkish banks: : Communicating the softer side of corporate identity
Emel Ozdora-Aksak, Sirin Atakan-Duman
págs. 119-128