16th QMOD Conference quality management and organizational development
Su Mi Dahlgaard-Park
págs. 703-704
Gérson Tontini, Jaime Dagostim Picolo, Amelia Silveira
págs. 705-719
The innovation practices of manufacturing companies in a period of economic turbulence: : the Greek case
Evangelos Psomas, Dimitrios Kafetzopoulos
págs. 720-730
A first step towards engineer-oriented adaption of the Repertory Grid Technique
Philipp Tursch, Falk Steinberg, Ralf Woll
págs. 734-749
Slovenian national excellence award and total quality management deployment in Slovenian companies
Karmen Kern Pipan, Bo�tjan Gomi�cek, Miroljub Kljajic
págs. 750-762
Luís Pimentel, Maria João Majora
págs. 763-775
Milan Delic, Vladan Radlovacki, Bato Kamberovic', Srdan Vulanovic, Miodrag Had�istevic
págs. 776-789
Impact of ISO 9001 certification cancellation on business performance: : a case study in Slovenian organisations
Milena Alic
págs. 790-811
International strategic alliances in the Iranian pharmaceutical industry: : an analysis of key success and failure factors
Hossein Dadfar, Jens J. Dahlgaard, Staffan Brege, Bahareh Javadian Arzaghi
págs. 812-826
Six Sigma diplomacy � the impact of Six Sigma on national patterns of corporate culture
Peter Cronemyr, Magnus Eriksson, Sebastian Jakolini
págs. 827-841
Reducing the voluntary turnover rate of dispatched employees by the DMAIC process
Zhen He, Xu-Tao Zhang, Min Zhang
págs. 842-855
The revitalising effect of ISO 9001 on dissatisfied customers
Luc Honore Petnji Yayaa, Frederic Marimon Viadiu , Martí Casadesús Fa
págs. 856-864
págs. 865-875
Exploring the use of the Lexis diagram for monitoring lead times in health care: : the illustrative case of an outpatient referral process
Marco Santos, Alexander Chakhunashvili, Anders Plantin, Kristina Westerberg, Bo Bergman
págs. 876-888
Quality management system for health care and its effectiveness
Masahiko Munechika, Masataka Sano, Haizhe Jin, Chisato Kajihara
págs. 889-896
The effect of creating new secondary health services on patients� perceptions: : a Kano service quality analysis approach
Chris A. Vassiliadis, Anestis K. Fotiadis, Elina Tavlaridou
págs. 897-907
Hospital service quality preferences among culture diversity
Patcharin Wongrukmit, Natcha Thawesaengskulthai
págs. 908-922
Tonci Lazibat, Tomislav Bakovic, Ines Du�evic
págs. 923-934
A study on education quality using the Taguchi method
Sangbok Ree, Young Hyun Park, Hanjoo Yoo
págs. 935-943
Identifying at-risk students in higher education
Rogério Duarte, António Ramos-Pires, Helena Gonçalves
págs. 944-952
Stefano Baronea, Anna Errore, Alberto Lombardo
págs. 953-965