Acceso usuarios
The path to excellence of the Portuguese organisations recognised by the EFQM model
Maria Araújo, Paulo Sampaioa
págs. 427-438
H.J. Doeleman, S. ten Have, C.T.B. Ahausc
págs. 439-460
A study of the Baldrige Award framework using the applicant scoring data
Amir Karimia, Hossein Safari, Seyed Hamid Hashemi, Payam Kalantarb
págs. 461-477
págs. 478-493
A theoretical study of the relation between TQM, assessment and sustainable business excellence
I.N. Metaxas, D.E. Koulouriotisa
págs. 494-510
What service excellence can learn from business excellence models
Muhammad Asif, Matthias H.J. Gouthierb
págs. 511-531
The application of the theory of constraints and activity-based costing to business excellence: : the case of automotive electronics manufacture firms
Shaio-Yan Huang, Hsueh-Ju Chen, An-An Chiu, Chih-Pin Chend
págs. 532-545
Total quality management principles: : implementation experience from Mexican organisations
Manuel Francisco Suárez Barraza, José Humberto Ablanedo Rosas
págs. 546-560
Chao Ou-Yang, Ming-Ching Tsaib
págs. 561-581
Prioritising investments in marketing activities to improve business performance
Anne Martensen, Jan Mouritsenb
págs. 582-601
A business process management capabilities perspective on organisation performance
Wai Peng Wong, Ming-Lang Tseng, Kim Hua Tanc
págs. 602-617
Towards an extended set of production line performance indicators
Dragan Vasiljevic, Zorica Trkulja, Milos Danilovica
págs. 618-634
Total quality management practices, competitive strategies and financial performance: : the case of the Palestinian industrial SMEs
Ahmad M. Herzallah, Leopoldo Gutiérrez Gutiérrez 
, Juan Francisco Muñoz Rosas
págs. 635-639
The level of management maturity in the Polish food sector and its relation to financial performance
Piotr Kafel, Tadeusz Sikoraa
págs. 650-663
The Toyota Way model: : an alternative framework for lean construction
Shang Gaoa, Sui Pheng Lowa
págs. 664-682
Conception of a flexible integrator and lean model for integrated management systems
Manuel Rebelo, Gilberto Santos, Rui Silva
págs. 683-701
