págs. 183-197
Six Sigma: : hints from practice to overcome difficulties
Pere Grima, Lluís Marco-Almagro, Sandrine Santiago, Xavier Tort-Martorell Llabrés
págs. 198-208
Economic analysis of TQM adoption in the construction sector
Javier García-Bernal, Nieves García-Casarejosa
págs. 209-221
Survey research on quality costs and problems in the construction environment
Amirhosein Jafari, Suhansa Rodchuab
págs. 222-234
Does professional ethics affect quality of construction � a case in a developing economy?
Hamzah Abdul-Rahmana, Mahanim Hanida, Xiang Wen Yapa
págs. 235-248
The effect of corporate social responsibility on brand loyalty: : the mediating role of brand image
Yuanqiong Hea, Kin Keung Laib
págs. 249-263
Supervisory quality of board and firm performance: : a perspective of board meeting attendance
Ying-fen Lin, Yaying Mary Chou Yeha, Feng-ming Yanga
págs. 264-679
The characteristics of information system maintenance: : an empirical analysis
Shing-Han Li, David C. Yen, Wen-Hui Lu, Tung-Yu Chena
págs. 280-295
Effective approach to quality control for small�medium software companies
Jr Jung Lyu, Chih-Chin Liangb
págs. 296-308
ISO 9001 European Scoreboard: an instrument to measure macroquality
Paulo Alexandre da Costa Araújo Sampaio, Pedro Manuel Tavares Lopes de Andrade Saraiva, Ana Catarina Ribeiro Gomesa
págs. 309-318
Utilisation of business process models in managerial practice: : An empirical study in Slovak companies certified to the ISO 9001 standard
Ján Závadskýa, Zuzana Závadskáb
págs. 319-337
Different perspectives on management systems integration
João Almeida, Pedro Dominguesb, Paulo Sampaiob
págs. 338-351
Quality management frameworks implementation in Polish local governments
Malgorzata Wisniewska, Katarzyna A. Szczepanskab
págs. 352-366
Milan Delica, Vladan Radlovackia, Bato Kamberovic, Rado Maksimovic, Mladen Pecujlijaa
págs. 367-382
Quality management effects in certified Serbian companies producing food of animal origin
Ilija Djekic, Nikola Tomica, Nada Smigica, Igor Tomasevicb, Radomir Radovanovic
págs. 383-396
Critical factors for quality management initiatives in small- and medium-sized enterprises
Marcus Assarlind, Ida Gremyra
págs. 397-411
págs. 412-426