Process-based measurements: the key to more effective decision making
Wayne A. McLean, Debra N. Anderson, Joseph F. Castellano, Saul Young
págs. 5-14
Flexibility through stability-enhancing behaviors
David S. Veech
págs. 15-22
Process management and cost management: collaboration or opposition?
John Kittredge
págs. 23-30
Measuring performance during economic slowdowns
Russ Kershaw
págs. 31-37
Activity-based variance analysis: new tools for cost management
Jonas Gerdin
págs. 38-48