A Multilevel Model of Compassion in Healthcare Organizations

• Mabel San Román-Niaves ^[2] ; Marco De Angelis ^[1] ; Susana Llorens ^[2] ; Marisa Salanova ^[2]
  1. [1] University of Bologna

     University of Bologna

     Bolonia, Italia

     
  2. [2] Universitat Jaume l, Castellón de la Plana, Spain
• Localización: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, ISSN 1576-5962, Vol. 40, Nº 3, 2024, págs. 151-163
• Idioma: inglés
• DOI: 10.5093/jwop2024a13
• Títulos paralelos:
  • Un modelo multinivel de la compasión en las organizaciones sanitarias
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    Este estudio investiga el papel de la compasión en las organizaciones sanitarias, examinando su relación con las demandas laborales, los recursos sociales del trabajo y los resultados de bienestar (compromiso laboral y agotamiento emocional) desde una perspectiva multinivel. Se recogieron datos de 714 profesionales sanitarios de 35 equipos hospitalarios españoles utilizando la Escala Breve de Compasión y el cuestionario HERO. La modelización lineal jerárquica muestra que los recursos sociales laborales a nivel de equipo se asocian positivamente con la compasión a nivel individual (β = .65, p< .01). La compasión se asocia positivamente con el compromiso (β = .88, p< .001) y negativamente con el agotamiento emocional (β = -.89, p< .001). Las exigencias laborales a nivel individual afectaron negativamente a la compasión (β = -.60, p< .001). Estos resultados ponen de relieve el papel de la compasión en la mejora del compromiso laboral y la disminución del agotamiento emocional en los diferentes niveles de la organización. Los resultados destacan la importancia de fomentar la compasión y mejorar los recursos sociales del trabajo en equipo para mejorar el bienestar de los profesionales sanitarios, ofreciendo claves útiles para comprender la dinámica de la fuerza de trabajo en las organizaciones sanitarias.

  • English

    This study investigates compassion’s role in healthcare, examining its relationship between job demands, job social resources, and well-being outcomes (engagement and burnout) across organizational levels. Data from 714 healthcare professionals in 35 Spanish hospital teams were collected using the Brief Compassion Scale and HERO questionnaire. Hierarchical linear modeling showed team-level job social resources positively associated with individual-level compassion (β = .65, p< .01). Compassion positively associated with engagement (β = .88, p< .001) and negatively with burnout (β = -.89, p< .001). Individual-level job demands negatively affected compassion (β = -.60, p< .001). These findings highlight compassion's role in improving engagement and mitigating burnout across organizational levels. The results emphasize the importance of fostering compassion and enhancing team job social resources to improve healthcare professionals’ well-being, offering valuable insights for understanding workforce dynamics in healthcare organizations.

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