Opportunities and challenges of AI chatbots for digital youth information, advice, and counselling services in Europe

• Alonso Escamilla ^[1] ; Gonzalo, Paula ^[2]
  1. [1] Universidad Católica Santa Teresa de Jesús de Ávila

     Universidad Católica Santa Teresa de Jesús de Ávila

     Ávila, España

     
  2. [2] Universidad de Salamanca

     Universidad de Salamanca

     Salamanca, España

     
• Localización: Deusto journal of human rights = Revista Deusto de derechos humanos, ISSN 2530-4275, ISSN-e 2603-6002, Nº. 14, 2024 (Ejemplar dedicado a: Inteligencia Artificial y Derechos Humanos: desafíos y oportunidades en la era digital), págs. 127-154
• Idioma: inglés
• DOI: 10.18543/djhr.3192
• Enlaces
  • Texto completo
• Resumen

  • New technologies such as artificial intelligence (AI), applications and platforms are becoming more common in youth services and non-formal education, with chatbots being key examples. However, many chatbots often fail to take into account the profiles, requirements and rights of young users leading to potential risks such as biases, polarization, and low data protection standards. In carrying out this research, a literature review was done to determine the history of youth services in Europe and the prevalence of chatbots. A series of interviews with representatives of organizations that either represented young people or provided youth services at the European level were held to share their experiences and describe the key features needed for a correct use of chatbots on youth services. This study highlights the practical possibilities and limitations of AI chatbots, and the need to codesign AI tools with youth organizations and young people in order to minimize threats and maximize the effectiveness of digital youth information, advice, and counselling services in Europe.

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