Acceso usuarios
Julio Chumbiauca Castillo
Purpose: This article aims to explore the relationship between strategic planning and e-government, investigating how effective strategic planning can improve e-government initiatives and enhance public service quality. By conducting a systematic literature review (SLR), the article assesses the application of strategic approaches to the digital transformation of public administration.
Theoretical Reference: The study builds on the theoretical framework of e-government, digital government, and the strategic management of ICT. Key references include B. Kitchenham's guidelines for systematic reviews and insights from the literature on the role of strategic planning in modernizing public services and enhancing government efficiency.
Method: A systematic literature review (SLR) was conducted following B. Kitchenham's (2007) guidelines. Primary studies were selected based on relevance, quality, and coverage of strategic planning and e-government topics. The research protocol included search strategies, selection criteria, data extraction, and synthesis from high-quality digital sources such as Scopus, ProQuest, and Science Direct.
Results and Conclusion: The findings reveal that strategic planning is integral to the success of e-government programs, driving improvements in accessibility, transparency, and efficiency in public services. The study highlights that countries with more robust strategic frameworks, such as Indonesia and China, are at the forefront of implementing effective e-government systems. The integration of ICT into strategic government planning results in enhanced public trust and service delivery.
Implications of Research: The research provides a comprehensive reference for policymakers and academics on the importance of incorporating strategic planning into e-government initiatives. The insights can guide the design and implementation of more efficient and citizen-focused e-government systems.
Originality/Value: This article offers an original contribution by systematically reviewing the literature on the relationship between strategic planning and e-government, filling a gap in the current understanding of how these elements interact to improve public sector performance in the digital age.
O governo eletrônico desempenhou um papel fundamental nas últimas três décadas, facilitando a prestação eficiente e suave de serviços públicos, visando principalmente atender às necessidades dos cidadãos. No entanto, a aplicação imperfeita e mínima do planejamento estratégico levou ao fracasso dos programas de governo eletrônico em muitos países. Este documento apresenta uma revisão sistemática da literatura (RSL) para avaliar o estado da arte, focando na importância de aplicar abordagens estratégicas para melhorar o funcionamento do governo eletrônico e aumentar a qualidade dos serviços públicos.
A RSL segue as diretrizes propostas por B. Kitchenham e as recomendações delineadas na Revista Logos Ciência & Tecnologia. Os resultados revelam que o planejamento estratégico é crucial para as ações governamentais no desenvolvimento de tecnologias de informação e comunicação (TIC) em benefício dos cidadãos, levando à melhoria da qualidade dos serviços públicos, tornando-os mais acessíveis, eficientes e participativos.
Em conclusão, o uso efetivo do planejamento estratégico que integra as TIC em processos internos e externos melhorará o governo eletrônico, aumentando a eficiência, a rapidez, a transparência, a responsabilidade nos serviços públicos e fortalecendo a confiança dos cidadãos nas organizações governamentais.
