Acceso usuarios
Mashhour Hathloul Maharmah
, Fadi Khalil Al Jbour
Purpose: The importance of the study is that it provides an understanding of the management approach to re-engineering the application process in the banking industry to deal with significant and quick changes in the environment by implementing superior and radical changes that aid it in increasing its efficiency and lowering costs as well as in shifting the focus of employees to meet the needs and desires of customers by redesigning banking processes based on customer perceptions and needs, during the period 2019.
Theoretical Framework: The Study of the management method in re-engineering the application process in the banking sector to face the large and rapid changes in the environment is critical, as is shifting the focus of employees to meet the needs and desires of customers by redesigning the banking process based on customer perceptions and needs.
Design/methodology/approach: All three Jordanian Islamic banks comprise the study's study community, and the study's sample includes sixty-three (63) members of these banks' managerial ranks. The study used a questionnaire to gather data and analytical methodology, which helped explain the study problem.
Findings: After conducting the analysis process of the study data and hypotheses, Findings show There is a statistically significant influence of the application of the re-engineering process (redesigning jobs, redesigning process, reducing control levels, using new technology, empowering employees) on performance criteria (costs, quality, speed ) in Jordanian Islamic banks. Research, Practical & Social implications: To identify and analyze the re-engineering application process in Jordanian Islamic banks. The following elements are part of the study methodology: Cost, Quality, and Speed are the dependent variables in the crucial performance criteria; the study relied on choosing the dependent variables according to the objectives that re-engineering the application process can accomplish. Application re-engineering process dimensions, such as redesigning jobs and processes redesign, reducing control levels, using new technology, and empowering employees act as independent variables.
Originality/value: The Study recommends additional future research that could involve all levels of bank management in the re-engineering process and create an effective technology infrastructure and communication system that effectively contributes to the success of the re-engineering process.
