Resumen de The Impact of Business Intelligence on Organizational Excellence: the Mediating Role of Organizational Citizenship Behavior

Mohammadnour Aljarrah, Amer Hatamleh, Farah H. Zawaideh, Hazem Mohammad Al-kaseasbeh, Abdel Rahman Alkhazali

• Purpose: The aim of this study is to examine the effect of business intelligence on organizational excellence in Jordanian banks.

    Theoretical Framework: The research model determine the impact of business intelligence in its dimensions (response, flexibility and speed) on organizational excellence and studying the mediating role of organizational citizenship behavior on the relationship between business intelligence and organizational excellence.

    Design/ Methodology/ Approach: The questionnaire was study’s main tool for collecting data; where (240) questionnaires were distributed, and (183) questionnaires were retrieved for analysis. Analyzing data was conducted using a set of statistical methods including Cronbach's alpha along with a normality test, standard deviation, exploratory factor analysis, confirmatory factor analysis, simple linear regression and multiple regression using SPSS-V20 and AMOS -V23 software’s.

    Findings: The results of this study revealed that there is a statistically effect for business intelligence dimensions on organizational excellence, and There is a statistically impact for organizational citizenship behavior in improving the effect of business intelligence on organizational excellence.

    Research, Practical & Social implications: Depending on the study results, banks shall provide the concept of business intelligence and its priority practices at work, as being necessary for all directors; also, they shall develop capabilities of Directors working for banks should be done by holding specialized courses.

    Originality / Value: The study indicates that banks are interested to achieve a high level of organizational excellence and all that achieves this high level, through many practices, including goal setting and striving to achieve them, focusing on performing appropriate work, meeting customer requirements on time, and ensuring that employees are encouraged to innovate.