Acceso usuarios
María Victoria Ochando Ramírez
, Juana María Morcillo Martínez
El Trabajo Social contribuye a la calidad de vida de las personas, grupos y comunidades y a la calidad del servicio.
El objetivo es explorar las opiniones sobre calidad desde el Trabajo Social. Se estudian aspectos destacados de la profesión y sobre calidad.
Metodología . Se ha realizado una investigación exploratoria a 210 participantes con el perfil de Trabajo Social: profesionales, docentes universitarios y alumnado de Grado de todos los cursos de Universidades públicas y privadas españolas. Se ha optado por una investigación mixta, predominando el enfoque cualitativo. Posteriormente, se ha analizado el discurso con Maxqda, estableciendo categorías. Finalmente, se ha podido describir aspectos de la profesión, definir calidad desde el Trabajo Social, e identificar algunos atributos que reportan calidad al ejercicio profesional. El Trabajo Social es una profesión comprometida y con grandes desafíos, los cuales pueden ser vistos como una oportunidad para lograr la transformación que la profesión y la sociedad demanda. La calidad puede establecerse como una herramienta indispensable para el quehacer del Trabajo Social.
Social Work is a profession committed to social transformation and social welfare. That is why the social praxis carried out by Social Work professionals contributes not only to the quality of life of the people, groups and communities with whom they intervene, but also to the quality of the service provided in public, private or third sector entities. The aim ofthis paper is to explore the opinions on quality from the discipline of Social Work, focusing the analysis on the most outstanding aspects of the profession and on the way in whichthe people who participated in this study define quality. For this purpose, a research was carried out with 210 participants with the profile of Social Work: professionals, universityteachers and undergraduate students of all courses of public and private universities. In the same way, a mixed research has been chosen, predominating the qualitative approach and the exploratory and descriptive design. An open-ended questionnaire was used in order to allow the participants to express their views and meanings. Likewise, the discourse was analyzed using the Maxqda program, establishing different categories. Finally, it was possible to describe the salient aspects of the profession, to define quality from the perspective of Social Work, and to identify some attributes that bring quality to professional practice in both intervention and research. Social Work is a is a committed professioncurrently facing great challenges, which may be the opportunity to achieve the transformationthat the profession and society demand at this time. Quality can be established as an indispensable tool for the work of Social Work.
