Resumen de An empirical study on mediation in civil and commercial disputes in europe: The mediation service providers perspective

Marco Giacalone, Sajedeh Salehi

• This empirical study seeks to explore the application of mediation and online me-diation in civil and commercial disputes from the perspective of service providers in France, Italy, and Belgium. A qualitative approach was used in investigating the effectiveness of mediation, the challenges that mediators face, including online, and its future perspective through the lens of service providers. This study aims to be suitable for policymakers, ju-rists, researchers, and mediation service providers.