Emotional Intelligence, Work Satisfaction, and Affective Commitment: An Occupational Health Study of Social Workers

• Angus C.H. Kuok ^[1]
  1. [1] University of Saint Joseph, Macau, China
• Localización: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, ISSN 1576-5962, Vol. 38, Nº 3, 2022, págs. 223-230
• Idioma: inglés
• DOI: 10.5093/jwop2022a14
• Títulos paralelos:
  • La inteligencia emocional, la satisfacción en el trabajo y el compromiso afectivo: Un estudio sobre la salud ocupacional de los trabajadores sociales
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    Se puso a prueba la implicación en el trabajo y el estrés de los trabajadores sociales en relación con (a) la variable personal inteligencia emocional y (b) las variables organizativas satisfacción con el trabajo y compromiso afectivo. Las regresiones mostraron que la inteligencia emocional (el control del yo) predecía negativamente la despersonalización y un logro personal mermado y positivamente tres aspectos de la implicación en el trabajo. La inteligencia emocional (comprender a los demás) era un predictor negativo de la merma del logro personal. Además, la satisfacción con el trabajo predecía tres componentes del agotamiento emocional y positivamente el compromiso con el trabajo. El compromiso afectivo predecía positivamente los tres aspectos de la implicación en el trabajo y negativamente el de la disminución del logro personal. Se comentan las inferencias con respecto a la gestión.

  • English

    Social workers’ work engagement and burnout were tested in relation to (a) personal variable, i.e., emotional intelligence; (b) organizational variables, i.e., work satisfaction and affective commitment. Regressions revealed emotional intelligence - controlling self – negatively predicted depersonalization and reduced personal accomplishment and positively predicted three facets of work engagement. Emotional intelligence - understanding others – was a negative predictor of reduced personal accomplishment. In addition, work satisfaction negatively predicted three components of burnout and positively predicted emotional work engagement. Affective commitment was a positive predictor of three facets of work engagement and negatively predicted reduced personal accomplishment. Implications for management are discussed.

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