Acceso usuarios
Diana Dominic, Imelda Albert Gisip, Tajuddin Ahmad
This paper presents a bibliometric analysis of the publications on government social media research from the Scopus database from the period of 1998-2021.Based on the keywords used,482 documents related to government social media were retrievedand analysed using various tools. Microsoft Excel was used to conduct the frequency analysis, VOSviewer for data visualization and Harzig’s Publish or Perish for citation metrics and analysis. There is a continuous growth of publications on government social media research since 1998. The USA was found to be the largest contributor to government social media, followed by China. In addition, the role of social media in communication technology may take over most of the government services in delivering the information and services to the people. This paper provides a comprehensive compilation of articles offering a general overview of the leading trends and researchers to the development of government social media. This paper reports using standard bibliometric indicators such as the growth of publications, authorship patterns, collaboration and prolific authors, country contribution, most active institutions preferred journals and top-cited articles.
