How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status

• Üngüren, Engin ^[1] ; Arslan, Serdar ^[1]
  1. [1] Alanya Alaaddin Keykubat University
• Localización: Tourism & Management Studies, ISSN-e 2182-8466, ISSN 2182-8458, Vol. 18, Nº. 3, 2022, págs. 7-20
• Idioma: inglés
• DOI: 10.18089/tms.2022.180301
• Títulos paralelos:
  • Como o medo da COVID-19 afeta a insegurança e o stresse do trabalho dos empregados da hotelaria? Um modelo moderado de mediação para a idade e o status financeiro
• Enlaces
  • Texto completo (pdf)
• Dialnet Métricas: 3 Citas
• Resumen
  • English

    This study aims to understand the integrated effect of COVID-19 fear, age, financial situation, and job insecurity on the perceived stress of employees of five-star hotels during the COVID-19 pandemic by proposing a moderated mediation model. A survey was administered to 631 hotel employees working in 22 different five-star hotels in Alanya, Turkey. Moderator, mediation, and moderated mediation relationships were tested with the SPSS macro PROCESS. It was found that COVID-19 fear has both direct and interactive effects on stress and job insecurity, and the indirect effect of COVID-19 fear on stress through job insecurity varies according to the age of the employees and their financial status. The results, which contribute to a better understanding of the effects of COVID-19 on hospitality employees, point out the importance of financial support (organisational and governmental) and transparent communication between the management and employees in times of crisis, such as the COVID-19 pandemic. It is also suggested that hotels should review their unpaid leave policies. The limitations of the study are discussed at the end.

  • português

    Este estudo tem como objetivo compreender o efeito integrado do medo da COVID-19, idade, situação financeira e insegurança no trabalho sobre o stresse percebido dos empregados de hotéis de cinco estrelas durante a pandemia de COVID-19, propondo um modelo moderado de mediação. Foi aplicado uminquérito a 631 funcionários de 22 hotéis de cinco estrelas em Alanya, Turquia. As relações de moderador, mediação e mediação moderada foram testadas com o SPSS macro Process. Verificou-se que o medo da COVID-19 tem efeitos diretos e interativos sobre o stresse e a insegurança no trabalho, e o efeito indireto do medo da COVID-19 sobre o stresse através da insegurança no trabalho varia de acordo com a idade dos funcionários e da sua situação financeira. Os resultados contribuem para uma melhor compreensão dos efeitos da COVID-19 sobre os empregados da hotelaria e apontam a importância do apoio financeiro (organizacional e governamental) e da comunicação transparente entre a gestão e os colaboradores em tempos de crise, como a pandemia de COVID-19. Sugere-se também que os hotéis revejam as suas políticas de licença não remunerada. As limitações do estudo são discutidas no final.

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