Relationships between quality management, innovation and performance: a literature systematic review

• Maríano García-Fernández ^[1] ; Enrique Claver-Cortés ; Juan José Tarí
  1. [1] Universitat d'Alacant

     Universitat d'Alacant

     Alicante, España

     
• Localización: European Research on Management and Business Economics, ISSN 2444-8834, Vol. 28, Nº. 1, 2022, págs. 21-40
• Idioma: inglés
• DOI: 10.1016/j.iedeen.2021.100172
• Enlaces
  • Texto completo
• Dialnet Métricas: 1 Cita
• Resumen

  • The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and finan- cial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.

• Referencias bibliográficas
  • Aas, T. H., & Pedersen, P. E. (2011). The impact of service innovation on firm- level financial performance. Service Industries Journal,...
  • Abbas, T. I., Phan, A. C., & Matsui, Y. (2020). A study of the impact of financial perfor- mance in tourists and travel agencies by applying...
  • Abdallah, A. B., Phan, A. C., & Matsui, Y. (2016). Investigating the effects of managerial and technological innovations on operational...
  • Abrunhosa, A., & Sa, P. M. E. (2008). Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, 28(4),...
  • Abu Salim, T., Sundarakani, B., & Lasrado, F. (2019). The relationship between TQM practices and organisational innovation outcomes: Moderating...
  • Aguilera-Caracuel, J., & Ortiz-de-Mandojana, M. (2013). Green innovation and financial performance: An institutional approach. Organization...
  • Agus, A., Krishnan, S. K., & Kadir, S. L. S. A. (2000). The structural impact of total quality management on financial performance relative...
  • Agus, A., & Sagir, R. M. (2001). The structural relationships between total quality man- agement, competitive advantage and bottom line...
  • Akg€un, A. E., Ince, H., Imamoglu, S. Z., Keskin, H., & Kocoglua, _I. (2013). The mediator role of learning capability and business innovativeness...
  • Albuhisi, A. M., & Abdallah, A. B. (2018). The impact of soft TQM on financial perfor- mance: The mediating roles of non-financial balanced...
  • Al-Sa’di, A. F., Abdallah, A. B., & Dahiyat, S. E. (2017). The mediating role of product and process innovations on the relationship between...
  • Aminbeidokhti, A., Jamshidi, L., & Hoseini, A. M. (2016). The effect of the total quality management on organizational innovation in higher...
  • Anh, P. C., & Matsui, Y. (2011). Relationship between quality management information and operational performance: International perspective....
  • Aoun, M., & Hasnan, N. (2017). Health-care technology management: Developing the innovation skills through implementing soft TQM among...
  • Aoun, M., Hasnan, N., & Al-Aaraj, H. (2018). Relationship between lean practices, soft total quality management and innovation skills...
  • Arshad, A. M., & Su, Q. (2015). Role of total quality management in service innovations: An empirical study of Pakistan’s financial services...
  • Ataseven, C., Prajogo, D., & Nair, A. (2014). ISO 9000 internalization and organizational commitment-implications for process improvement...
  • Augustyn, M., Elshaer, I. A., & Akamavi, R. P. (2021). Competing models of quality management and financial performance improvement. The...
  • Baird, K., Hu, H., & Reeve, R. (2011). The relationships between organizational culture, total quality management practices and operational...
  • Bastas, A., & Liyanage, K. (2018). Sustainable supply chain quality management: A sys- tematic review. Journal of Cleaner Production,...
  • Benner, M. J., & Veloso, F. M. (2008). ISO 9000 practices and financial perfor- mance: A technology coherence perspective. Journal of...
  • Beyhan Yasar, N., Sezen, B., & Karakadilar, I. (2019). Mediating effect of continuous improvement on the relationship between innovation...
  • Bigliardi, B. (2013). The effect of innovation on financial performance: A research study involving SMEs. Innovation-Organization & Management,...
  • Bistrova, J., Lace, N., Tamosiunien _e, R., & Kozlovskis, K. (2017). Does firm’s higher inno- vation potential lead to its superior financial...
  • Bockova, N., & Zizlavsky, O. (2016). Innovation and financial performance of a com- pany: A study from Czech manufacturing industry. Transformations...
  • Bon, A. T., & Mustafa, E. M. A. (2014). Impact of total quality management-based people management practices on administrative innovation...
  • Bourke, J., & Roper, S. (2017). Innovation, quality management and learning: Short- term and longer-term effects. Research Policy, 46(8),...
  • Camison, C., & Puig-Denia, A. (2016). Are quality management practices enough to improve process innovation? International Journal of...
  • Cegarra-Navarro, J. G., Reverte, C., Gomez-Melero, E., & Wensley, A. K. P. (2016). Linking social and economic responsibilities with financial...
  • Cerne, M., Jaklicerne, M., & Sernekerlavaj, M. (2015). Management innovation enters the game: Re-considering the link between technological...
  • Chapman, R. L., Murray, P. C., & Mellor, R. (1997). Strategic quality management and financial performance indicators. International Journal...
  • Chatzoglou, P., Chatzoudes, D., & Kipraios, N. (2015). The impact of ISO 9000 certifica- tion on firms' financial performance. International...
  • Chen, C., & Reyes, L. (2017). A quality management approach to guide the executive management team through the product/service innovation...
  • Chen, K. C., & Chiu, Y. J. (2018). Correlation between innovation strategy and opera- tional performance in tourism based on competitive...
  • Cheng, C. C., & Krumwiede, D. (2012). The role of service innovation in the market ori- entation-new service performance linkage. Technovation,...
  • Chung, Y. C., Hsu, Y. W., & Tsai, C. H. (2010). Research on the correlation between implementation strategies of TQM, organizational culture,...
  • Cortez, M. A. A., & Cudia, C. P. (2011). The virtuous cycles between environmental innovations and financial performance: Case study of...
  • Curkovic, S., Vickery, S., & Droge, C. (2000). Quality-related action programs: Their impact on quality performance and firm performance....
  • Das, A., Handfield, R. B., Calantone, R. J., & Ghosh, S. (2000). A contingent view of quality management-the impact of international competition...
  • De Oliveira, P. F., & Da Silva, J. F. (2018). The impact of alliances and internal R&D on the firm’s innovation and financial performance....
  • Del Río Rama, M. C., & Martínez Carballo, M. (2007). Tendencias en la investigacion empírica en el ambito de la gestion de la calidad....
  • Doeleman, H. J., Have, S., & Ahaus, C. T. B. (2014). Empirical evidence on applying the European foundation for quality management excellence...
  • Donate, M. J., Ruiz-Monterrubio, E., Sanchez de Pablo, J. D., & Pe~na, I. (2019). Total qual- ity management and high-performance work...
  • Duhaylongsod, J. B., & De Giovanni, P. (2019). The impact of innovation strategies on the relationship between supplier integration and...
  • EFQM (2021). EFQM.es: Modelo de excelencia y calidad EFQM. Retrieved from www. efqm.org/index.php/efqm-model/. Accessed October 19, 2021.
  • Escrig-Tena, A. B., Segarra-Cipres, M., Garcia-Juan, B., & Beltran-Martín, I. (2018). The impact of hard and soft quality management and...
  • García Vidales, M. Y., Maldonado Guzman, G., & Alvarado Carrillo, A. (2019). Open inno- vation and financial performance in Mexican manufacturing...
  • García-Fernandez, M. (2016). Influencia de la gestion de la calidad en los resultados de innovacion a traves de la gestion del conocimiento....
  • García-Rodríguez, N., Santos, M. L., Sanzo, M. J., & Trespalacios, J. A. (2008). El papel del marketing interno como antecedente de la...
  • G€ok, O., & Peker, S. (2017). Understanding the links among innovation performance, market performance and financial performance. Review...
  • Gonzalez-Cruz, T. F., Roig-Tierno, N., & Botella-Carrubí, D. (2018). Quality management as a driver of innovation in the service industry....
  • Gotzamani, K., Longinidis, P., & Vouzas, F. (2010). The logistics services outsourcing dilemma: Quality management and financial performance...
  • Gowen, C., Mc Fadden, K. L., & Settaluri, S. (2012). Contrasting continuous quality, Six Sigma, and lean management for enhanced outcomes...
  • Grandzol, J. R., & Gershon, M. (1998). A survey instrument for standardizing TQM modelling research. International Journal of Quality...
  • Gutierrez, L. G., Torres, J. T., & Morales, V. J. G. (2010). An empirical study of current quality management initiatives on the organizational...
  • Hansson, J., & Eriksson, H. (2002). The impact of TQM on financial performance. Mea- suring Business Excellence, 6(4), 44–54.
  • Hendricks, K. B., & Singhal, V. R. (2001). Firm characteristics, total quality management, and financial performance. Journal of Operations...
  • Heras-Saizarbitoria, I., & Boiral, O. (2013). ISO 9001 and ISO 14001: Towards a research agenda on management system standards. International...
  • Herzallah, A. M., Gutierrez-Gutierrez, L., & Munoz, J. (2014). Total quality management practices, competitive strategies and financial...
  • Ho, K. L. P., Nguyen, C. N., Adhikari, R., Miles, M. P., & Bonney, L. (2018). Exploring mar- ket orientation, innovation, and financial...
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality manage- ment on innovation: Findings from a developing...
  • Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: An empirical study in R&D...
  • Hong, J., Liao, Y., Zhang, Y., & Yu, Z. (2019). The effect of supply chain quality manage- ment practices and capabilities on operational...
  • Hsueh, L. M., & Tu, Y. Y. (2004). Innovation and the operational performance of newly established small and medium enterprises in Taiwan....
  • Hung, H. M. (2007). Influence of the environment on innovation performance of TQM. Total Quality Management & Business Excellence, 18(7),...
  • Hung, R. Y. Y., Lien, B. Y. H., Yang, B., Wu, C. M., & Kuo, Y. M. (2011). Impact of TQM and organizational learning on innovation performance...
  • Iona ̧scu, M., Iona ̧scu, I., Sacarin, M., & Minu, M. (2017). Exploring the impact of ISO 9001, ISO 14001 and OHSAS 18001 certification...
  • ISO (2021). ISO 9000 family - Quality management. Retrieved from https:// www.iso.org/iso-9001-quality-management.html. Accessed October 19, 2021.
  • Iswanto, A. H., Moridu, I., Inayati, T., Hudzafidah, K., & Rapini, T. (2020). Mobilising financial performance of the Indonesian automotive...
  • Jaskyte, K. (2020). Technological and organizational innovations and financial perfor- mance: Evidence from nonprofit human service organizations....
  • Jimenez-Jimenez, D., Martínez-Costa, M., & Para-Gonzalez, L. (2019). Implications of TQM in firm’s innovation capability. International...
  • Kafetzopoulos, D., & Gotzamani, K. (2019). Investigating the role of EFQM enablers in innovation performance. The TQM Journal, 31(2),...
  • Kafetzopoulos, D., Gotzamani, K., & Gkana, V. (2015). Relationship between quality management, innovation and competitiveness. Evidence...
  • Kafetzopoulos, D., Gotzamani, K., & Skalkos, D. (2019). The relationship between EFQM enablers and business performance: The mediating...
  • Kanapathy, K., Bin, C. S., Zailani, S., & Aghapour, A. (2017). The impact of soft TQM and hard TQM on innovation performance: The moderating...
  • Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations...
  • Khan, B. A., & Naeem, H. (2018). Measuring the impact of soft and hard quality practices on service innovation and organisational performance....
  • Khan, R., Mirza, A., & Khushnood, M. (2020). The role of total quality management prac- tices on operational performance of the service...
  • Khanh, L. P. H., Chau, N. N., & Adhikari, R. (2018). Exploring market orientation, innova- tion, and financial performance in agricultural...
  • Kim, C., Kwon, S., & Park, Y. (2015). The influences of quality management system standards (ISO 9000) on supply chain innovation and...
  • Kim, D. Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management,...
  • Kober, R., Subraamanniam, T., & Watson, J. (2012). The impact of total quality manage- ment adoption on small and medium enterprises'...
  • Kostopoulos, K., Papalexandris, A., Papachroni, M., & Ioannou, G. (2011). Absorptive capacity, innovation, and financial performance....
  • Kusumah, L. H., & Fabianto, Y. S. (2018). The differences in the financial performance of manufacturing companies in Indonesia before...
  • Leavengood, S., Anderson, T. R., & Daim, T. U. (2014). Exploring linkage of quality man- agement to innovation. Total Quality Management...
  • Lee, B., Cho, H. H., & Shin, J. (2015a). The relationship between inbound open innova- tion patents and financial performance: Evidence...
  • Lee, D., & Park, B. (2016). Impact of manufacturing systems on quality management practices, competitive advantages, and operational performance....
  • Lee, V. H., Ooi, K. B., Tan, B. I., & Chong, A. Y. L. (2010). A structural analysis of the rela- tionship between TQM practices and product...
  • Lee, V., Choong, C., & Wong, K. (2015b). Organisational learning as a mediating factor of TQM practices and technological innovation:...
  • Lee, Y., Park, S., & Song, Y. (2009). Which is better for a firm’s financial performance: An externally oriented or inwardly oriented...
  • Leyva-de la Hiz, D. I., Ferron-Vilchez, V., & Aragon-Correa, J. A. (2019). Do firms’ slack resources influence the relationship between...
  • Li, D., Zhao, Y., Zhang, L., Chen, X., & Cao, C. (2018). Impact of quality management on green innovation. Journal of Cleaner Production,...
  • Liao, T., & Rice, J. (2010). Innovation investments, market engagement and financial performance: A study among Australian manufacturing...
  • Liao, Z. (2018). Corporate culture, environmental innovation and financial perfor- mance. Business Strategy and The Environment, 27(8), 1368–1375.
  • Lin, Q. L., Liu, L., Liu, H. C., & Wang, D. J. (2013). Integrating hierarchical balanced score- card with fuzzy linguistic for evaluating...
  • Lin, W., Cheah, J., & Azali, M. (2019). Does firm size matter? Evidence on the impact of the green innovation strategy on corporate financial...
  • Llach, J., Casadesus, M., & Marimon, F. (2011). Relationship between quality-manage- ment systems and organizational innovations. Human...
  • Long, C. S., Aziz, M. H. A., Kowang, T. O., & Ismail, W. K. W. (2015). Impact of TQM prac- tices on innovation performance among manufacturing...
  • Mahmud, N., Hilmi, M., & Mustapha, Y. A. A. (2019). Total quality management and SME performance: The mediating effect of innovation in...
  • Maistry, K., Hurreeram, D. K., & Ramessur, V. (2017). Total quality management and innovation relationships and effects on performance...
  • Manatos, M., Sarrico, C. S., & Rosa, M. J. (2014). A systematic literature review on quality management in higher education: A trend towards...
  • Manders, B., de Vries, H. J., & Blind, K. (2016). ISO 9001 and product innovation: A liter- ature review and research framework. Technovation,...
  • Mangiarotti, G., & Riillo, C. A. F. (2014). Standards and innovation in manufacturing and services: The case of ISO 9000. International...
  • Manresa, A., Bikfalvi, A., & Simon, A. (2019). The impact of training and development practices on innovation and financial performance....
  • Maqsood, M., Hussain, B., & Al Arab, M. (2019). TQM practices and their effect on non- financial performance: An empirical study of Pakistani...
  • Martí-Ballester, C. P., & Simon, A. (2017). Union is strength: The integration of ISO 9001 and ISO 14001 contributes to improve the firms’...
  • Martínez-Costa, M., & Martínez-Lorente, A. R. (2008). Does quality management foster or hinder innovation? An empirical study of Spanish...
  • Mejía Vallejo, A., & Arias-Perez, J. (2017). Approach to differences in product and pro- cess innovation capabilities and financial performance...
  • Merino-Díaz de Cerio, J. (2003). Quality management practices and operational perfor- mance: Empirical evidence for Spanish industry. International...
  • Miranda, G., Paulo, J., Gomes, P. J., Filipe, L., & Lopes, Z. (2014). The role of TQM in stra- tegic product innovation: An empirical...
  • Modgil, S., & Sharma, S. (2016). Total productive maintenance, total quality manage- ment and operational performance. An empirical study...
  • Mohammed Yusr, M., Mohd Mokhtar, S. S., & Rahim Othman, A. (2013). Examining the relationship among TQM, organizational learning and innovation...
  • Mokhtar, M. Z., Karbhari, Y., & Naser, K. (2005). Company financial performance and ISO 9000 registration: Evidence from Malaysia. Asia...
  • Molina-Azorín, J. F., Tarí, J. J., Pereira-Moliner, J., Lopez-Gamero, M. D., & Pertusa-Ortega, E. (2015). The effects of quality and environmental...
  • Moreno-Luzon, M. D., Gil-Marques, M., & Valls-Pasola, J. (2013). TQM, innovation and the role of cultural change. Industrial Management...
  • Muharam, H., Andria, F., & Tosida, E. T. (2020). Effect of process innovation and market innovation on financial performance with moderating...
  • Nair, A. (2006). Meta-analysis of the relationship between quality management practi- ces and firm performance − implications for quality...
  • Nair, G. K., & Choudhary, N. (2016). Influence of critical success factors of total quality management on financial and non-financial...
  • Naveh, E., & Marcus, A. (2007). Financial performance, ISO 9000 standard and safe driv- ing practices effects on accident rate in the...
  • Nybakk, E., & Jenssen, J. I. (2012). Innovation strategy, working climate, and financial performance in traditional manufacturing firms:...
  • O'Neill, P., Sohal, A., & Teng, C. W. (2016). Quality management approaches and their impact on firms' financial performance -...
  • Ong, T., Lee, A., Teh, B. H., & Magsi, H. B. (2019). Environmental innovation, environ- mental performance and financial performance:...
  • Ooi, K. B., Lin, B., & Teh, P. L. (2012). Does TQM support innovation performance in Malaysia’s manufacturing industry? Journal of Business...
  • Oskouei, Z. (2019). Linking social and economic responsibilities and financial perfor- mance: The assisting role of innovation for an oil...
  • Ouedraogo, N., Salem, T., & Laid Ouakouak, M. (2020). Effects of employee creative problem-solving on innovation outcomes and non-financial...
  • Padgett, R. C., & Moura-Leite, R. C. (2012). Innovation with high social benefits and corporate financial performance. Journal of Technology...
  • Palm, K., Lilja, J., & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management...
  • Pantouvakis, A., & Dimas, A. (2010). Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary...
  • Parra, L., Jimenez-Jimenez, D., & Martínez-Lorente, A. R. (2014). Incremental and radical innovation: An approachment to them through...
  • Parvadavardini, S., Vivek, N., & Devadasan, S. R. (2016). Impact of quality management practices on quality performance and financial...
  • Paula, F. O., & Da Silva, J. (2018). Balancing internal and external R&D strategies to improve innovation and financial performance....
  • Peng, D. X., Schroeder, R. G., & Shah, R. (2011). Competitive priorities, plant improve- ment and innovation capabilities, and operational...
  • Perdomo-Ortiz, J., Gonzalez-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability....
  • Perdomo-Ortiz, J., Gonzalez-Benito, J., & Galende, J. (2009a). An analysis of the relation- ship between total quality management-based...
  • Perdomo-Ortiz, J., Gonzalez-Benito, J., & Galende, J. (2009b). The intervening effect of business innovation capability on the relationship...
  • Pham, T. M. D. (2020). On the relationship between total quality management practices and firm performance in Vietnam: The mediating role...
  • Phan, A. C., Nguyen, H. A., Trieu, P. D., Nguyen, H. T., & Matsui, Y. (2019). Impact of sup- ply chain quality management practices on...
  • Pinho, J. C. (2008). TQM and performance in small medium enterprises: The mediating effect of customer orientation and innovation. International...
  • Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1),...
  • Prado-Roman, C., Del Castillo-Peces, C., Mercado-Idoeta, C., & Del Castillo-Peces, J. (2018). The effects of implementing ISO 9001 in...
  • Prajogo, B. I., & Sohal, A. S. (2004). The multidimensionality of TQM practices in deter- mining quality and innovation performance -...
  • Prajogo, D. I., & Sohal, A. S. (2006). The integration of TQM and technology/R&D man- agement in determining quality and innovation...
  • Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance: An empirical...
  • Prajogo, D., Huo, B., & Han, Z. (2012). The effects of different aspects of ISO 9000 imple- mentation on key supply chain management practices...
  • Przychodzen, J., & Przychodzen, W. (2015). Relationships between eco-innovation and financial performance - evidence from publicly traded...
  • Przychodzen, W., Leyva-de la Hiz, D., & Przychodzen, J. (2020). First-mover advantages in green innovation-opportunities and threats for...
  • Purwanto, U. S., Kamaruddin, S., & Mohamad, N. (2015). The role of industrial cluster- ing and manufacturing flexibility in achieving...
  • Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance relationships: An empirical investigation. Omega,...
  • Ramanathan, R., Ramanathan, U., & Bentley, Y. (2018). The debate on flexibility of envi- ronmental regulations, innovation capabilities...
  • Rezende, L., Bansi, A., & Rodrigues, M. F. (2019). Take your time: Examining when green innovation affects financial performance in multinationals....
  • Roca-Puig, V., & Escrig-Tena, A. B. (2017). Examining nonlinear relationships between quality management and financial performance. International...
  • Roldan Bravo, M. I., Llorens Montes, F. J., & Ruiz Moreno, A. (2017). Open innovation and quality management: The moderating role of interorganisational...
  • Ruiz Moreno, A., Haro, M. C., & Ortega, T. (2011). The influence of quality management on orientation to innovation in service firms....
  • Ruiz-Moreno, A., Haro-Domínguez, C., Tamayo-Torres, I., & Ortega-Egea, T. (2016). Quality management and administrative innovation as...
  • Sa, P., & Abrunhosa, A. (2007). The role of TQM practices in technological innovation: The Portuguese footwear industry case. Total Quality...
  • Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total...
  • Saeidi, S. P., Othman, M. S. H., Saeidi, P., & Saeidi, S. P. (2018). The moderating role of environmental management accounting between...
  • Sahoo, S. (2019). Quality management, innovation capability and firm performance: Empirical insights from Indian manufacturing SMEs. The TQM...
  • Saleh, R., Sweis, R. J., & Mahmoud, F. I. (2018). Investigating the impact of hard total quality management practices on operational performance...
  • Samson, D., & Terziovski, M. (1999). Relationship between total quality management practices and operational performance. Journal of Operations...
  • Sanchez-Meca, J. (2010). Como realizar una revision sistematica y un meta-analisis. Aula Abierta, 38(2), 53–64.
  • Saunila, M. (2014). Innovation capability for SME success: Perspectives of financial and operational performance. Journal of Advances in Management...
  • Sciarelli, M., Gheith, M. H., & Tani, M. (2020a). The relationship between quality management practices, organizational innovation, and...
  • Sciarelli, M., Gheith, M.H., & Tani, M. (2020b). Therelationshipbetweensoft and hard quality management practices, innovation and organizational...
  • Sefatian, M., Klidbari, H. R., & Shojaie, A. A. (2016). Investigating the impact of total quality management (TQM) on innovation in Iranian...
  • Sharma, D. S. (2005). The association between ISO 9000 certification and financial performance. International Journal of Accounting, 40(2),...
  • Sharma, S., & Modgil, S. (2019). TQM, SCM and operational performance: An empirical study of Indian pharmaceutical industry. Business...
  • Sila, I. (2020). Investigating changes in TQM's effects on corporate social performance and financial performance over time. Total Quality...
  • Silva, G., Gomes, P., Lages, L. F., & Pereira, Z. L. (2014). The role of TQM in strategic product innovation: An empirical assessment....
  • Siva, V., Gremyr, I., Bergquist, B., Garvare, R., Zobel, T., & Isaksson, R. (2016). The support of quality management to sustainable development:...
  • Sivakumar, K., Roy, S., Zhu, J., & Hanvanich, S. (2011). Global innovation generation and financial performance in business-to-business...
  • Srimarut, T., & Mekhum, W. (2020). Enhancing financial performance through supply chain innovation (SCI) with mediating role of robustness...
  • Suarez, E., Calvo-Mora, A., Roldan, J. L., & Peria~nez-Cristobal, R. (2017). Quantitative research on the EFQM excellence model: A systematic...
  • Sun, H. (2019). Influence of ecological innovation on the financial performance of strategic emerging industries. Revista de Cercetare Si...
  • Taddese, F. (2017). Application of TQM for innovation: an exploratory research of Japanese, Indian and Thailand companies. International Journal...
  • Taddese, F., & Osada, H. (2010). Process techno - innovation using TQM in developing countries empirical study of Deming prize winners....
  • Tanideh, S. (2013). Relationship between innovation capital and intellectual capital with value and financial performance. Life Science Journal,...
  • Tarí, J. J., & Dick, G. (2016). Trends in quality management research in higher education institutions. Journal of Service Theory and...
  • Tarí, J. J., Molina-Azorín, J. F., Pereira-Moliner, J., & Lopez-Gamero, M. D. (2020). Internalization of quality management standards:...
  • Tarigan, Z. J. H. (2018). The impact of organization commitment to process and product innovation in improving operational performance. International...
  • Terziovski, M., & Guerrero, J. L. (2014). ISO 9000 quality system certification and its impact on product and process innovation performance....
  • Tjahjadi, B., Shanty, H. M., & Soewarno, N. (2019). Innovation, process capital and finan- cial performance: Mediating role of marketing...
  • Urban, B., & Toga, M. (2017). Determinants of quality management practices in stimu- lating product and process innovations. International...
  • Vahidnia, F., Bavarsad, B., & Senoubari, M. (2013). Impact of TQM on innovation perfor- mance whit the mediating rol organizational learning...
  • Vujovic, A., Jovanovic, J., Krivokapic, Z., Pekovic, S., Sokovic, M., & Kramar, D. (2017). The relationship between innovations and quality...
  • Wali, S., & Boujelbene, Y. (2011). Cultural influences on TQM implementation and financial performance in Tunisian firms. E & M Ekonomie...
  • Wang, C. (2014). A longitudinal study of innovation competence and quality management on firm performance. Innovation-Organization & Management,...
  • Wayhan, V. B., Kirche, E. T., & Khumawala, B. M. (2002). ISO 9000 certification: The financial performance implications. Total Quality...
  • Wayhan, V. B., McCallum, M. F., & Golyer, N. M. (2013). TQM and financial performance: Are findings of direct effects methodological artefacts?...
  • Wilson, G. A., & Slobodzian, A. D. (2019). Enhancing financial performance by phar- macy innovation. Canadian Journal of Administrative...
  • Wu, H. Y., Chen, P. S., & Chuang, C. L. (2011). The significance of research and develop- ment (R&D) and innovation to high-tech industry...
  • Wu, J., Wu, Z., & Harrigan, K. R. (2019). Process quality management and technological innovation revisited: A contingency perspective...
  • Xie, X., Huo, J., & Zou, H. (2019). Green process innovation, green product innovation, and corporate financial performance: A content...
  • Xin, J. Y., Yeung, A. C. L., & Cheng, T. C. E. (2008). Radical innovations in new product development and their financial performance...
  • Youssef, M. A., & Youssef, E. M. (2018). The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness. International...
  • Yusr, M. M. (2016). Innovation capability and its role in enhancing the relationship between TQM practices and innovation performance. Journal...
  • Yusr, M. M., Mokhtar, S. S. M., & Othman, A. R. (2014). The effect of TQM practices on technological innovation capabilities: Applying...
  • Yusr, M. M., Mokhtar, S. S. M., Perumal, S., Abdullateef, A. O., Fathilah, R., & Yunus, N. K. Y. (2017). Managing absorptive capacity...
  • Zeng, J., Chi, A. P., & Matsui, Y. (2015). The impact of hard and soft quality management on quality and innovation performance: An empirical...
  • Zeng, J., Zhang, W., Matsui, Y., & Zhao, X. (2017). The impact of organizational context on hard and soft quality management and innovation...
  • Zhou, F., Gu, X., & Zhao, Y. (2018). Effect and mechanism of total quality management on enterprise innovation performance based on cognitive...