Acceso usuarios
Sangita Basak, Shamima Yesmin
In academic libraries, the obligation to pay a fine for overdue books is a common global phenomenon. As university libraries try to meet the growing expectations of their users with limited resources, it is important to ensure that the existing collection is available in circulation. This study investigated overdue returns at the BRAC University library, Bangladesh, focusing on the reasons why users returned their books late; students’ satisfaction with the current overdue policies; and suggested improvements to the overdue procedures. The study was carried out using a quantitative methodology. Structured questionnaires were distributed to the students and data was collected over a period of 60 days between March and April 2019. Of the 300 questionnaires distributed, 258 were returned, with a response rate of 86%. The primary reasons for users’ late return of books were forgetfulness and not completing the task required from the book. It is a positive fact of the study that, most students did not show unwillingness to use the library again after fine had been imposed for a late return; a large number of them managed to pay the fine out of their pocket money. The library’s current policies were considered to be satisfactory. The students considered them to be a form of discipline, which made them return items at the appointed time. There was no gender bias in their reactions. Suggestions for improvement included increasing the collection of hard-copy and e-books. The outcomes of this research may help to develop the overdue and circulation policies of academic libraries in developing countries.
