Qualidade na elicitação de requisitos: um estudo de caso sobre a participação da equipe

• Naiara Crislaine Alflen ^[1] ; Edmir Parada Vasques Prado ^[1]
  1. [1] Universidade de São Paulo,Brasil
• Localización: GESTÃO.Org, ISSN-e 1679-1827, Vol. 18, Nº. 2, 2020, págs. 169-183
• Idioma: portugués
• Títulos paralelos:
  • Requirements elicitation quality: a case study on team participation
• Enlaces
  • Texto completo (pdf)
• Resumen
  • English

    Requirements elicitation (RE) is a difficult task in which there are issues related to information ambiguity, incomplete and inconsistent data. It seeks to discover and understand the users' needs. The success of software development depends on the correct elicitation of requirements, and their quality is influenced by the team's participation in the elicitation process. This research aims to analyze the contribution of team's participation in the elicitation of functional requirements (FR) and non-functional requirements (NFR). A case study was carried out in an Information Systems course, involving 53 students. The outcome confirmed that the participation of all team members in the RE process improves the completeness and consistency of RF and RNF. In addition, a positive association was identified between team motivation and communication with the research results.

  • português

    A elicitação de requisitos (ER) é uma tarefa difícil na qual é necessário lidar com ambiguidade de informações e dados inconsistentes. Ela busca descobrir e entender as necessidades dos usuários. O sucesso do desenvolvimento de software depende da elicitação correta dos requisitos, e a qualidade deles é influenciada pela participação da equipe no processo de elicitação. O objetivo desta pesquisa é analisar a participação da equipe na qualidade da elicitação de requisitos funcionais (RF) e requisitos não funcionais (RNF). Foi realizado um estudo de caso em um curso de Sistemas de Informação, envolvendo 53 alunos. Os resultados confirmaram que a participação de todos os membros da equipe no processo de ER melhora a completude e a consistência dos RF e RNF. Além disso, foi identificada uma associação positiva entre motivação e comunicação da equipe com os resultados da pesquisa.

• Referencias bibliográficas
  • ALVERTIS, I.; PAPASPYROS, D.; KOUSSOURIS, S.; MOUZAKITIS, S.; ASKOUNIS, D. Using crowdsourced and anonymized personas in the requirements...
  • ANGELIS, G.; FERRARI, A.; GNESI, S.; POLINI, A. Requirements elicitation and refinement in collaborative research projects. Journal of Software:...
  • ARAUJO, R.; ANJOS, E.; SILVA, D. Trends in the use of design thinking for embedded systems. 15th International Conference on Computational...
  • ASGHAR, A.; TABASSUM, A.; BHATTI, S.; JADI, A. Impact and challenges of requirements elicitation prioritization in quality to agile process:...
  • BABAR, A.; BUNKER, D.; GILL, A. Investigating the relationship between business analyst’s competency and is requirements elicitation: A thematic...
  • BATOOL, A.; MOTLA, Y.; HAMID, B.; ASGHAR, S.; RIAZ, M.; MUKHTAR, M.; AHMED, M. Comparative study of traditional requirement engineering and...
  • BIGGS, J. B.; TANG, C. S. Effective teaching and learning for today’s universities. In: Biggs, J. B.; Tang. Teaching for quality learning...
  • BOEHM, B. Requirements that handle ikiwisi, cots, and rapid change. Computer, v. 33, n. 7, p. 99-102, 2000.
  • BOURQUE, P.; FAIRLEY, R. E. (2014). Guide to the Software Engineering Body of Knowledge (SWEBOK): Version 3.0. Los Alamitos, CA, USA: IEEE...
  • BUITRON, S. L.; FLORES-RIOS, B. L.; PINO, F. J. Elicitación de requisitos no funcionales basada en la gestión de conocimiento de los stakeholders....
  • CERVO, A. L.; BERVIAN, P. A.; SILVA, R. Metodologia científica (6ª ed.). São Paulo: Pearson Prentice Hall, 2007.
  • CRESWELL, J. Projeto de pesquisa: métodos qualitativo, quantitativo e misto. Artmed, 2007.
  • CURCIO, K. D. C.; NAVARRO, T.; MALUCELLI, A.; REINEHR, S. Requirements engineering: a systematic mapping study in agile software development....
  • DARDENNE, A.; VAN LAMSWEERDE, A.; FICKAS, S. Goal-directed requirements acquisition. Science of Computer Programming, v. 20, n. 1-2, p. 3-50,...
  • EISENHARDT, K. M. Building theories from case study research. Academy of Management Review, v.14, n. 4, p. 532-550, 1989.
  • EL-NAJAR, T.; AHMAD, I.; ALKANDARI, M.; EASYCOMM. A framework and tool to solve client communication problem in agile development. International...
  • FERNANDES, J.; DUARTE, D.; RIBEIRO, C.; FARINHA, C.; PEREIRA, J.; Da SILVA, M. Ithink: a game-based approach towards improving collaboration...
  • FRANKEN, S.; KOLVENBACH, S.; PRINZ, W.; ALVERTIS, I.; KOUSSOURIS, S. Cloud teams: Bridging the gap between developers and customers during...
  • GILL, K.; ZAIDI, A.; KIANI, M. Eliciting futuristic end-user requirements through contributory appreciative inquiry. IEEE-National Software...
  • GONZALES, C. K.; LEROY, G. Eliciting user requirements using appreciative inquiry. Empirical Software Engineering, v. 16, n. 6, p. 733-772,...
  • GROTTA, A. Aprendizagem baseada em projeto ágil para educação em programação de computadores no ensino superior brasileiro. Dissertação -...
  • HICKEY, A.; DAVIS, A. Elicitation technique selection: How do experts do it? Proceedings of the 11th IEEE International Conference on Requirements...
  • HIDALGA, A.; HARDISTY, A.; JONES, A. Scram–ck: applying a collaborative requirement engineering process for designing a web-based e-science...
  • HOFMANN, H. F.; LEHNER, F. Requirements engineering as a success factor in software projects. IEEE Computer Society Press, v. 18, n. 4, p....
  • JIA, J.; CAPRETZ, L. Direct and mediating influences of user-developer perception gaps in requirements understanding on user participation....
  • KNAUSS, E.; YUSSUF, A.; BLINCOE, K.; DAMIAN, D.; KNAUSS, A. Continuous clarification and emergent requirements flows in open-commercial software...
  • LAMSWEERDE, A. Requirements engineering in the year 00: a research perspective. Proceedings of the 22nd International Conference on Software...
  • LIM, S.; FINKELSTEIN, A. Stakerare: Using social networks and collaborative filtering for large-scale requirements elicitation. IEEE Transactions...
  • LIU, J. Y. C.; CHEN, H.G. CHEN, C. C.; SHEU, T. S. Relationships among interpersonal conflict, requirements uncertainty, and software project...
  • MARIA, H.; ALI, Z. Requirement elicitation techniques for open source systems: A review. International Journal of Advanced Computer Science...
  • MARSHALL, A.; GAMBLE, R. Gauging influence in software development teams. IEEE Frontiers in Education Conference, pp. 1-8, 2015. doi. 10.1109/FIE.2015.7344106
  • MELO, C.; CRUZES, D. S.; KON, F.; CONRADI, R. Agile team perceptions of productivity factors. 2011 Agile Conference, pp. 57-66, 2011. doi:...
  • MISHRA, D.; MISHRA, A.; YAZICI, A. Successful requirement elicitation by combining requirement engineering techniques. In First International...
  • NUSEIBEH, B.; EASTERBROOK, S. Requirements engineering: A roadmap. Proceedings of the Conference on The Future of Software Engineering, pp....
  • OUCHI, W. G. Teoria Z: como as empresas podem enfrentar o desafio japonês. São Paulo, Fundo Educativo Brasileiro, 1982.
  • PACHECO, C.; GARCIA, I. A systematic literature review of stakeholder identification methods in requirements elicitation. Journal of Systems...
  • PANDEY, D.; SUMAN, U.; RAMANI, A. An effective requirement engineering process model for software development and requirements management....
  • PMI. A Guide to the Project Management Body of Knowledge – PMBOK Guide, 6th ed. Pennsylvania: Project Management Institute, 2017.
  • PRESSMAN, Roger S.; MAXIM, Bruce R.. Engenharia de software: uma abordagem profissional. 8 ed. Porto Alegre: AMGH, 2016.
  • ROMERO, M.; VIZCAÍNO, A.; PIATTINI, M. Teaching requirements elicitation within the context of global software development. Mexican International...
  • SADIQ, M.; GHAFIR, S.; SHAHID, M. An approach for eliciting software requirements and its prioritization using analytic hierarchy process....
  • SOMMERVILLE, I. Software engineering, 10th edition. Pearson, 2016.
  • VÄÄTÄJÄ, H.; HEIMONEN, T.; TIITINEN, K.; HAKULINEN, J.; TURUNEN, M.; NIEMINEN, H.; PAUNONEN, H.; RUOTSALAINEN, J.; OKSANEN, J.; LINDBORG,...
  • VIJAYAN, J.; RAJU, G.; JOSEPH, M. Collaborative requirements elicitation using elicitation tool for small projects. International Conference...
  • YOUNAS, M.; JAWAWI, D.; GHANI, I.; AND KAZMI, R. Non-functional requirements elicitation guideline for agile methods. Journal of Telecommunication,...