Heterogeneidade na Acessibilidade dos websites das Agências de Viagens: um estudo na Região Centro de Portugal

• André Silveiro ^[1] ; Celeste Eusébio ^[1] ; Leonor Teixeira ^[1]
  1. [1] Universidade de Aveiro

     Universidade de Aveiro

     Vera Cruz, Portugal

     
• Localización: RISTI: Revista Ibérica de Sistemas e Tecnologias de Informação, ISSN-e 1646-9895, Nº. 35, 2019, págs. 18-34
• Idioma: portugués
• DOI: 10.17013/risti.35.18-34
• Títulos paralelos:
  • Heterogeneity in Accessibility of Travel Agency Websites: A Study in the Central Portugal Region
• Enlaces
  • Texto completo (pdf)
• Resumen
  • English

    In the context of accessible tourism, websites, as preferential promotional channels, may facilitate the physical access of tourism products and / or services, if they meet the accessibility requirements of information. This study aims to analyze the level of websites’ accessibility of Travel Agency located in the Central Region of portugal, based on the Web Content Accessibility Guidelines (WCAG 2.0) and using two automatic assessment tools (AccessMonitor and TAW online). The results reveal that the Travel Agency websites reviewed have some accessibility issues, mainly in the WCAG basic requirements (level A), and the ‘Perceptible’ and ‘Robust’ principles. The article concludes with some suggestions for improving the accessibility of Travel Agency websites so that everyone can have access to information regardless of its characteristics and / or needs.

  • português

    No âmbito do turismo acessível, os websites, enquanto canais promocionais preferenciais, podem representar elementos facilitadores ao acesso físico de produtos e/ou serviços turísticos, caso cumpram com os requisitos de acessibilidade de informação. O presente estudo pretende analisar o nível de acessibilidade dos websites das Agências de Viagens da Região Centro de Portugal, tendo como base as Diretrizes de Acessibilidade do Conteúdo Web (WCAG 2.0) e usando, para o efeito, duas ferramentas automáticas de avaliação (AccessMonitor e TAW online). Os resultados revelam que os websites das Agências de Viagens analisados apresentam alguns problemas em termos de acessibilidade, nomeadamente nos requisitos mais básicos (nível A) das WCAG, e nos princípios ‘Percetível’ e ‘Robusto’. O artigo termina com algumas sugestões para melhorar o nível de acessibilidade dos websites das Agências de Viagens, de forma a que todas as pessoas possam ter acesso à informação, independentemente das suas características e/ou necessidades.

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