Acceso usuarios
Gislaine Aparecida Santana Sediyama, Anderson de Oliveira Reis, Daniel Alves da Rocha Araújo
Access to information helps to increase government efficiency, reduce corruption and foster a culture of transparency and social control. In Brazil, the attempt to turn the state into an efficient instrument for the exercise and implementation of citizenship and create awareness that the aim of the state is always the citizen, promoted the enactment in 2011 the Access to Information Act (Act 12.527). This paper discusses the practices implemented in a Federal Public University of Higher Education with the aim of reinforcing the public transparency. It is an exploratory and qualitative research in which it was based on the document analysis and in loco interviews with the actors involved in providing information to citizens. There was the creation of a special committee for this purpose; the development of an information flow chart; the establishment of interlocution strategy; the availability of a physical space with access for people with disabilities and adequacy of the institution's website. It is concluded that there was an increased access, although the social participation is still in a very early stage
