Formal and Informal Communication in New Product Development Teams: The Mediation Effect of Team Trust

• Autores: Volkan Polat, Gary Lynn, Ali E. Akgün, Onur Emre Onat
• Localización: International Journal of Innovation: IJI Journal, ISSN-e 2318-9975, Vol. 6, Nº. 2, 2018 (Ejemplar dedicado a: May-August), págs. 97-111
• Idioma: inglés
• DOI: 10.5585/iji.v6i2.245
• Enlaces
  • Texto completo (pdf)
• Resumen

  • New product development (NPD) projects are costly, and fragile against failures as compared to other structures. This study has a holistic view of team factors to examine their relationship with team communication. Communication contributes to technical and practical processes such as learning, new idea development, and creativity. Trust has become prominent by affecting outcomes and processes indirectly, and changing relationships within team. This paper attempted to offer a contribution to the technology and innovation management (TIM) literature by presenting a model for researchers and project managers to understand potential interrelationships among team level factors (team autonomy, stability, member experience, and empowerment), team trust, and team formal and informal communication in NPD teams.

• Referencias bibliográficas
  • Akgün, A. E., & Lynn, G. S. (2002). Antecedents and consequences of team stability on new product development performance. Journal of...
  • Akgun, A. E., Byrne, J. C., Keskin, H., & Lynn, G. S. (2006). Transactive memory system in new product development teams. IEEE Transactions...
  • Akgun, A. E., Lynn, G. S., & Reilly, R. (2002). Multi-dimensionality of learning in new product development teams. European Journal of...
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological...
  • Argyris, C. (1962). Interpersonal competence and organizational effectiveness, Homewood, IL: Dorsey
  • Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An...
  • Bandura, A. (1994). Self-efficacy. In. VS Ramachaudran. Encyclopedia of human behavior, 4, 71-81.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic,...
  • Barrick, M. R., & Mount, M. K. (1993). Autonomy as a moderator of the relationships between the Big Five personality dimensions and job...
  • Bentler, P. M. (1995). EQS structural equations program manual. Multivariate Software.
  • Boss, R. W. (1978). Trust and managerial problem solving revisited. Group & Organization Studies, 3(3), 331-342.
  • Costa, A. C. (2003). Work team trust and effectiveness. Personnel review, 32(5), 605-622.
  • Daniel, L. J., & Davis, C. R. (2009). What makes high-performance teams excel?. Research-Technology Management, 52(4), 40-45.
  • Deeter-Schmelz, D. R., & Ramsey, R. (1995). A conceptualization of the functions and roles of formalized selling and buying teams. Journal...
  • Driscoll, J. W. (1978). Trust and participation in organizational decision making as predictors of satisfaction. Academy of management journal,...
  • Duncan, T., & Moriarty, S. E. (1998). A communication-based marketing model for managing relationships. The Journal of marketing, 1-13.
  • Edmondson, AC. (2012). Teamwork on the Fly. Harvard Business Review (April): 72–81.
  • Ernst, C., & Chrobot-Mason, D. (2011). Flat world, hard boundaries: How to lead across them. MIT Sloan Management Review, 52(3), 81.
  • Fish, R. S., Kraut, R. E., Root, R. W., & Rice, R. E. (1992, June). Evaluating video as a technology for informal communication. In Proceedings...
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal...
  • Friedlander, F. (1970). The primacy of trust as a facilitator of further group accomplishment. The Journal of Applied Behavioral Science,...
  • Gerwin, D., & Moffat, L. (1997). Authorizing processes changing team autonomy during new product development. Journal of Engineering and...
  • Golembiewski, R. T., & McConkie, M. (1975). The centrality of interpersonal trust in group processes. Theories of group processes, 131,...
  • Gupta, N., & Beehr, T. A. (1982). A test of the correspondence between self-reports and alternative data sources about work organizations....
  • Hackman, J. R., & Oldham, G. R. (1980). Work redesign. MA: Addison-Wesley
  • Hackman, J. R., & Wageman, R. (2005). A theory of team coaching. Academy of Management Review, 30(2), 269-287.
  • Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication monographs, 76(4), 408-420.
  • Henttonen, K., & Blomqvist, K. (2005). Managing distance in a global virtual team: the evolution of trust through technology‐mediated...
  • Ilgen, D. R., Hollenbeck, J. R., Johnson, M., & Jundt, D. (2005). Teams in organizations: From input-process-output models to IMOI models....
  • Jarvenpaa, S. L., Knoll, K., & Leidner, D. E. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of management...
  • Jassawalla, A. R., & Sashittal, H. C. (1998). An examination of collaboration in high‐technology new product development processes. Journal...
  • Kanawattanachai, P., & Yoo, Y. (2002). Dynamic nature of trust in virtual teams. The Journal of Strategic Information Systems, 11(3),...
  • Kirkman, B. L., & Rosen, B. (1999). Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management journal,...
  • Larson, E. W., & Gobeli, D. H. (1988). Organizing for product development projects. Journal of Product Innovation Management, 5(3), 180-190.
  • Lynn, G. S., Skov, R. B., & Abel, K. D. (1999). Practices that support team learning and their impact on speed to market and new product...
  • Lynn, Gary S. (2001). Innovation Audit. Stevens Institute of Technology.
  • Manz, C. C., & Sims, H. P. (1991). Superleadership: Beyond the myth of heroic leadership. Organizational dynamics, 19(4), 18-35.
  • Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team processes. Academy of management...
  • Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997-2007: A review of recent advancements and a glimpse...
  • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3),...
  • McDonough, E. F., Kahn, K. B., & Griffin, A. (1999). Managing communication in global product development teams. IEEE Transactions on...
  • McEvily, B., Perrone, V., & Zaheer, A. (2003). Trust as an organizing principle. Organization science, 14(1), 91-103.
  • Medsker, G. J., & Campion, M. A. (1997). Job and team design. Handbook of Industrial Engineering: Technology and Operations Management,...
  • Mierlo, H. V., Rutte, C. G., Vermunt, J. K., Kompier, M. A. J., & Doorewaard, J. A. C. M. (2007). A multi‐level mediation model of the...
  • Miller, C. C., Cardinal, L. B., & Glick, W. H. (1997). Retrospective reports in organizational research: A reexamination of recent evidence....
  • Moe, N. B., & Šmite, D. (2008). Understanding a lack of trust in Global Software Teams: a multiple‐case study. Software Process: Improvement...
  • Morand, D. A. (1995). The role of behavioral formality and informality in the enactment of bureaucratic versus organic organizations. Academy...
  • Ohland, M. W., Loughry, M. L., Woehr, D. J., Bullard, L. G., Felder, R. M., Finelli, C. J., ... & Schmucker, D. G. (2012). The comprehensive...
  • Park, J. G., & Lee, J. (2014). Knowledge sharing in information systems development projects: Explicating the role of dependence and trust....
  • Patanakul, P., Chen, J., & Lynn, G. S. (2012). Autonomous teams and new product development. Journal of Product Innovation Management,...
  • Pelled, L. H., Eisenhardt, K. M., & Xin, K. R. (1999). Exploring the black box: An analysis of work group diversity, conflict and performance....
  • Porter, T. W., & Lilly, B. S. (1996). The effects of conflict, trust, and task commitment on project team performance. International Journal...
  • Price, J. L. (1997). Handbook of organizational measurement. International journal of manpower, 18(4/5/6), 305-558.
  • Rajagopal, & Rajagopal, A. (2006). Trust and cross-cultural dissimilarities in corporate environment. Team Performance Management: An...
  • Rochford, L., & Rudelius, W. (1992). How involving more functional areas within a firm affects the new product process. Journal of Product...
  • Rousseau, V., & Aubé, C. (2013). Collective autonomy and absenteeism within work teams: A team motivation approach. The Journal of psychology,...
  • Sanford, A. C., Hunt, G. T., & Bracey, H. J. (1976). Communication behavior in organizations. Merrill Publishing Company.
  • Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy...
  • Senior, B. (1997). Team roles and team performance: is there ‘really’a link?. Journal of occupational and organizational psychology, 70(3),...
  • Sethi, R. (2000). New product quality and product development teams. Journal of Marketing, 64(2), 1-14.
  • Slotegraaf, R. J., & Atuahene-Gima, K. (2013, May). Product development team stability and new product advantage: The role of decision-making...
  • Suchan, J., & Hayzak, G. (2001). The communication characteristics of virtual teams: A case study. IEEE transactions on Professional Communication,...
  • Takeuchi, H., & Nonaka, I. (1998). The new new product development game, Innovation and learning, 64(1), 321.
  • Thamhain, H. J. (1990). Managing technologically innovative team efforts toward new product success. Journal of Product Innovation Management,...
  • Wickramasinghe, V., & Widyaratne, R. (2012). Effects of interpersonal trust, team leader support, rewards, and knowledge sharing mechanisms...
  • Zárraga-Oberty, C., & De Saá-Pérez, P. (2006). Work teams to favor knowledge management: towards communities of practice. European Business...
  • Zhao, D., & Rosson, M. B. (2009, May). How and why people Twitter: the role that micro-blogging plays in informal communication at work....
  • Zhao, X., Lynch Jr, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of consumer...