Modelling performance management measures through statistics and system dynamics-based simulation

• Autores: Hanzel Grillo, Francisco Campuzano Bolarín , Josefa Mula Bru
• Localización: Dirección y organización: Revista de dirección, organización y administración de empresas, ISSN 1132-175X, Nº 65, 2018, págs. 20-35
• Idioma: inglés
• DOI: 10.37610/dyo.v0i65.526
• Enlaces
  • Texto completo
• Dialnet Métricas: 1 Cita
• Resumen

  • The objective of this paper is to establish a methodology that combines performance measurement, a statistical record of measures to identify any relations among them, and system dynamics-based simulation modeling with the aim of supporting operations decision systems. This methodology intends to provide the comprehensive analysis of performance in such a way that it also analyzes the sensitivity and optimization of certain metrics according to requirements in each case. In the literature, this appears as a poorly developed research area. Some relevant studies have been identified which have attempted this combination, but have not completely established it.

• Referencias bibliográficas
  • 1. Akkermans HA, van Oorschot KE. 2004. Relevance assumed: a case study of balanced scorecard development using system dynamics. Journal of...
  • 2. Alfaro-Saiz J, Ortiz-Bas A, Rodríguez-Rodríguez R. 2007. Performance measurement system for enterprise networks. International Journal...
  • 3. Angerhofer BJ, Angelides MC. 2006. A model and a performance measurement system for collaborative supply chains. Decision Support Systems...
  • 4. Barnabè F. 2011. A “system dynamics based Balanced Scorecard” to support strategic decision making: Insights from a case study. International...
  • 5. Bianchi C. 2012. Enhancing performance management and sustainable organizational growth through system-dynamics modelling. In Grösser S.N.,...
  • 6. Boj JJ, Rodriguez-Rodriguez R, Alfaro-Saiz JJ. 2014. An ANP-multi-criteria-based methodology to link intangible assets and organizational...
  • 7. Burgess TF. 1998. Modelling the impact of reengineering with system dynamics. International Journal of Operations and Production Management...
  • 8. Cai J, Liu X, Xiao Z, Liu J. 2009. Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment....
  • 9. Campuzano F, Mula J. 2011. Supply Chain Simulation: A System Dynamics Approach for Improving Performance. Springer, London.
  • 10. Chong IG, Jun CH. 2005. Performance of some variable selection methods when multicollinearity is presented. Chemometrics and Intelligent...
  • 11. Cohen J, Cohen P, West SG, Aiken LS. 2013. Applied Multiple Regression/Correlation Analysis for Behavioral Sciences. Routledge, New Jersey.
  • 12. Cook RD. 1977. Detection of influential observation in linear regression. Technometrics 19: 15–18.
  • 13. Draper NR, Smith H. 1998. Applied Regression Analysis. 3rd edition. Wiley, New York.
  • 14. Durbin J, Watson GS. 1950. Testing for serial correlation in least squares regression: I. Biometrika 37: 409–428.
  • 15. Field A. 2013. Discovering Statistics Using IBM SPSS Statistics. Sage, London.
  • 16. Forrester JW. 1961. Industrial Dynamics. The MIT Press. Massachusetts Institute of Technology, Cambridge, Massachusetts.
  • 17. Gunasekaran A, Patel C, McGaughey RE. 2004. A framework for supply chain performance measurement. International Journal of Production...
  • 18. Hazewinkel M. 2001. Encyclopaedia of Mathematics, Supplement III. Springer, Netherlands.
  • 19. Jusoh R, Nasir Ibrahim D, Zainuddin Y. 2008. The per- formance consequence of multiple performance measures usage: Evidence from the Malaysian...
  • 20. Kleijnen JPC, Smits MT. 2003. Performance metrics in supply chain management. Journal of the Operational Research Society 54: 507–514.
  • 21. Kutner MH, Nachtsheim C, Neter J. 2004. Applied Linear Regression Models. McGraw-Hill/Irwin.
  • 22. Mora-Monge CA, Subba-Rao S, Gonzalez ME, Sohal AS. 2006. Performance measurement of AMT: a cross regional study. Benchmarking International...
  • 23. Mula J, Campuzano-Bolarin F, Díaz-Madroñero M, Carpio KM. 2013. A system dynamics model for the supply chain procurement transport problem:...
  • 24. Nudurupati SS, Bititci US, Kumar V, Chan FTS. 2011. State of the art literature review on performance measurement. Computers and Industrial...
  • 25. Otto A, Kotzab H. 2003. Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain....
  • 26. Rodriguez RR, Saiz JJA, Bas A. 2009. Quantitative relationships between key performance indicators for supporting decision-making processes....
  • 27. Rodriguez-Rodriguez R, Alfaro Saiz JJ, Ortiz Bas A, Carot JM, Jabaloyes JM. 2010. Building internal business scenarios based on real data...
  • 28. Santos SP, Belton V, Howick S. 2002. Adding value to performance measurement by using system dynamics and multicriteria analysis. International...
  • 29. Sousa CM. 2004. Export performance measurement: an evaluation of the empirical research in the literature. Journal of the Academic of...
  • 30. Sterman JD. 2000. Business Dynamics: Systems Thinking and Modeling for a Complex World. Irwin/McGrawHill, Boston.
  • 31. Tung A, Baird K, Schoch HP. 2011. Factors influencing the effectiveness of performance measurement systems. International Journal of Operation...
  • 32. Verdecho MJ, Alfaro-Saiz JJ, Rodriguez-Rodriguez R, Ortiz-Bas A. 2012. A multi-criteria approach for managing inter-enterprise collaborative...