Acceso usuarios
Margaret Stout, Jeannine M. Love
Public encounters, the micro-level relational process of face-to-face contact between public professionals and community members, are argued to have a meaningful effect on the outcomes of governance activities. In turn, the specific characteristics of these encounters are constrained by institutionalized macro-level structures, yet the variety of contexts and associated relational styles have not been carefully explored. Therefore, in this article, public encounters are considered in light of a particular governance typology to (a) clearly differentiate macro-level contexts, (b) clearly differentiate the associated styles of relating in each type of public encounter, (c) describe the ways in which these interactions hinder or foster productive processes and outcomes, and (d) identify a preferred approach for potentially more fruitful results. In this way, the article provides a theoretical platform for future analysis of empirical cases. This theoretical analysis reveals the pathological dynamics in public encounters produced by typical approaches to governance and offers an alternative approach that may produce more effective public encounters. Specifically, using the method of integration described by Progressive Era scholar Mary Follett, we argue fruitful public encounters entail a relational disposition, a cooperative style of relating, a collaborative mode of association, and a method for achieving integration that enables constructive conflict through disintegration of a priori positions; collaborative discovery of facts and values; revaluation of desires and methods through dialogue; creative and integrative determinations; collective responsibility; and experientially founded commitment.
