Resumen de Consumer referrals

Maria Arbatskaya, Hideo Konishi

• Abstract In many industries, firms reward their customers for making referrals. We analyze a monopoly’s optimal policy mix of price, advertising intensity, and referral fee when buyers choose to what extent to refer other consumers to the firm. When the referral fee can be optimally set by the firm, it will charge the standard monopoly price. The firm always advertises less when it uses referrals. We extend the analysis to the case where consumers can target their referrals. In particular, we show that referral targeting could be detrimental for consumers in a low-valuation group.