Acceso usuarios
Petra Düren
Purpose Deliberate large-scale changes in libraries need an accompanying change management. One of the essential success factors of change management is the communication process, as insensitive communication, using e. g. ambiguous wording or inappropriate tonality can cause great damage throughout the change process. Expert interviews with library managers did show that this change communication does not have to be something elaborate and outstanding using all new technological possibilities, but can be kept simple as the most important factors are to give enough information and to get into a conversation, a personal dialogue with team members. This article shows the details of a change communication style which enables leaders to cope with deliberate large-scale changes. Design/methodology/approach The Empathic Change Communication Style (ECCo-Style) will be analyzed and described on the basis of an extensive literature research as well as a qualitative research on practical experiences of leaders of different hierarchical levels of academic and public libraries during change processes. Findings The leader?s own action ? and with this his or her communication style ? has a signalling effect on team members of which each leader needs to be aware of and which can be used to release an enormous pulse, especially during change processes. Originality/value This Empathic Change Communication Style (ECCo-Style) is newly designed.
