Acceso usuarios
City of Cape Town, Sudáfrica
Government in both developed and developing countries strive to deliver effective and efficient services to its citizens. Hence the rapid increasing use of information technology to enhance service delivery. However, IT carries its own challenges, such as incompatibilities, lack of integration and lack of scalability. Many approaches, from both academic and professional domains have been employed to assess the challenges, for improvement purposes. Government of some countries have therefore introduced enterprise architecture (EA) to addressing IT challenges. Similarly, EA is influenced by many factors, making it not as easy as we are made to understand. Thus activity theory was applied to examine and understand how the challenges manifest into complexities, and in turn, have negative impacts on services delivery.
