Resumen de Notes on Operations: Patron Driven Acquisitions : Determining the Metrics for Success

Jason C. Dewland, Andrew See

• Patron Driven Acquisition (PDA) programs have been established in many libraries, but there is no agreed upon set of metrics to evaluate the programs� performance. With that in mind, the University of Arizona (UA) formed the On-Demand Information Delivery (ODID) Metrics Team in January 2012 to establish metrics to evaluate their PDA program. This paper examines the results of the team�s findings and provides an extensive analysis of the purchases by Library of Congress (LC) classification, publisher, format, etc. The discussion includes an analysis of the process and challenges of measuring a PDA program based on UA�s experience. This paper also provides a list of key metrics that the authors argue that every library with a PDA program should monitor.