Acceso usuarios
Oscar Ybarra, Ethan Kross, Jeffrey Sanchez-Burks
The �emotional intelligence� construct has been the focus of enormous scrutiny over the past 20 years (Salovey & Mayer, 1990). Much of this interest is based on the so-called �big idea� that first brought widespread attention to it�an idea popularized by Goleman's best-selling book Emotional Intelligence (1995), in which he claimed that emotional intelligence (EI) can matter more than the intelligence quotient (IQ) in predicting important life outcomes. Despite the appeal of this idea, recent meta-analyses indicate that emotional intelligence has not lived up to its promise. What are the implications of these findings for emotional intelligence research and for people interested in applying EI research to their organizations? We suggest that the predictive validity of emotional intelligence can be enhanced by refining the construct through the incorporation of three well-established principles of psychological processing: (a) dual-process principles that capture automatic and deliberate processing, (b) motivational principles that highlight the importance of goals for processing social-emotional information, and (c) person X situation principles that delineate how context influences the way people think, feel, and behave. We discuss the implications of this reconceptualization for emotional intelligence theory, research, and practice.
