Resumen de Designing user-centered discovery and access services for enhanced virtual user experience

Paoshan W. Yue, Amalia K. Beisler

• In 2010, the Technical Services Department at the University of Nevada, Reno Libraries established its top strategic direction to understand users� workflows and strive to build seamless information access services around their workflows. To advance this strategic direction, an innovative reorganization was implemented within Technical Services by creating a new Knowledge Access and Discovery (KAD) Librarian position and forming a new Design and Discovery (DD) department from existing staff. In this session, the presenters discussed the shift to user-centered services, the roles of the KAD Librarian and the new DD department, their projects and initiatives, and how they work with the library-wide cross-departmental Virtual User Experience Committee to meet the Internet-fueled do-it-yourself (DIY) mindset of today�s library users.