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The loss of co-workers due to retirement has a profound impact on the people who are left to carry on with the work of the unit. The process of recovery from the loss of experienced and long-serving support staff members is analogous to the stages of grief that a person experiences after the death of a loved one. This article describes how the Serials Services unit at the University of Victoria Libraries is coping with the consequences of the retirement of its two most experienced library assistants and discusses the steps taken in order to continue to provide quality service to users.
