EGUIA Gomez J. L. y PEREIRA H. B. B. (2002). Gestão da Identidade Corporativa Aplicada à Criação de Ferramentas de Produção de Materiais Multimídia:...
FEIGENBAUM, A. V. (1983) Total quality control. Mc Graw-Hill. New York.
GLASER, B. G. y Strauss, A. L. (1967). The Discovery of Grounded Theory. Aldine de Gruyter, Chicago.
HOFFMAN, E. T. (1988). Cuentos I. Alianza Editorial, Madrid.
KLEIN, H.K. y Myers, M.D. (1999). A Set Principles for Conducting and Evaluating Interpretative Fields Studies in Information Systems. In...
NIEDERACHER, K. Y WAHLER, A. (1999). Concept for contente administration of database powered multimídia web-sites. Seventh ACM international...
NOGUEIRA, D.L., PEREIRA, H. B. B., ALPISTE, F. Y MONGUET, J.M. (2002). Evaluación del alumno en el entorno virtual: Identificación de indicadores...
ORLIKOWSKI, W.J. y BAROUDI, J. (1992). Stuying Information Technology in Organizations:Research approaches and Assumptions. In Information...
SCAPIN, D. L. Y BASTIEN, J.M.C. (1999). Ergonomic criteria for evaluating Software Communicability. II workshop sobre fatores humanos en sistemes...
SOUZA, C. S., PRATES, R. O. Y BARBOSA, S. D.J. (1999) A Method for evaluating Software Commmunicability. II Workshop sobre factores Humanos...
STRAUSS, A. Y CORBIN, J.M. (1990). Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Sage Publications, Newbury Park.