Resumen de Performance measures, consensus on strategy implementation, and performance: : Evidence from the operational-level of organizations

Joanna L.Y. Ho, Anne Wu, Steve Y.C. Wu

• In this article, we examine how consensus between operational-level managers and employees on strategy implementation affects the effectiveness of performance measures and employee performance. We use field-based surveys and proprietary archival data from a Taiwanese financial services company to answer our research questions. Consistent with the predictions of person�organization fit theory, we find that consensus on the implementation of the customer-oriented strategy is positively associated with frontline employees� performance. Our results also indicate that the incentive effect of using performance measures in performance evaluation and promotion is stronger for employees with a higher level of consensus. Our findings suggest that consensus is critical to the success of an organization�s strategy implementation and the effectiveness of performance measures.