ARMISTEAD, Colin; MACHIN, S. y PRITCHARD, J. P. (1997). «Approaches to Business Process Management». Fourth International Conference of the...
BEER, S. (1966). Decision and Control. Chichester: Wiley.
BRULL ALABART, Enric (2009). Tesis Doctoral: La gestió de processos a les organitzacions catalanes. Universitat Rovira i Virgili. Tarragona.
BRULL ALABART, Enric (2011). La Gestión de Procesos en las Organizaciones. Tarragona: Arola Editors.
BURRELL, G. y MORGAN, G. (1979). Sociological Paradigms and Organizational Analysis.Heinemann.
CEA D’ANCONA, M.ª Ángeles (1999). Metodología cuantitativa. Estrategias y técnicas de investigación social. Madrid: SíntesisSociología.
DAVENPORT, Thomas H. (1993). Process Innovation.Reengineering Work through Information Technology. Cambridge: Harvard Business School Press.
DEMING, E. (1986). Out of the crisis. MIT Press.
EFQM, European Fundation for Quality Management. www. efqm.org
GULLEDGE, T.R. y SOMMER, R.A. (2003). «Public Sector Entreprise Resource Planning». Industrial Management and Data Systems. Vol. 103, n. 7,...
HARRINGTON, H. James y HARRINGTON, James S. (1995). Total Improvement Mangement. The next generation in performance improvement. New York:...
HARRISON, Alan (1992). Just-In-Time Manufacturing in Perspective. Hemel Hempstead: Prentice Hall International (UK) Ltd.
HRONEC, Steven M. (1993). Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company’s Future, Arthur Andersesn/AMACOM...
ISO 9001 (2008). Sistema de Gestión de la calidad. Requisitos. Madrid: AENOR.
ISHIKAWA, K. (1986). Guide to quality control. Tokio: Asian Productivity Organization.
JESTON, John i NELIS, Johan (2006). How to Demystify BPM? BPTrends. February.
JURAN, J.M. (1990). Manual del Control de la Calidad. Barcelona: Ed. Reverte.
OAKLAND, J.S. (1989). Total Quality Management. London: Heinemann Professional.
PETERS, Tom (2005). 50 Claves para hacer de usted una Marca. Barcelona: Deusto.
PM INSTITUTE (1998). Guía de los Fundamentos de la Dirección de Proyectos. AEIPRO. Zaragoza.
PRIOR-SMITH, Karen y PERRIN, Marry (1996). «Ideas on motivating people, addressing complaints and training (IMPACT): and application of benchmarking:...
ROBERGE, Michel (2006). Lo esencial de la gestión documental: sistema integrado de gestión de los documentos analógicos y de los documentos...
SENGE, Peter M. (1990). The fifth Discipline. Edició 1999. Barcelona: Granica.
YU-YUAN HUNG, R. (2006). «Business Process management as Competitive Advantage: a review and empirical study». Total Quality Management and...
ZAIRI, Mohamed y SINCLAIR, David (1995). «Business process re-engineering and process management. A survey of current practice and future...
ZAIRI, Mohamed (1997). «Business process management: a boundaryless approach to modern competitiveness». Business Process Management Journal....
